What are the responsibilities and job description for the BDC Representative (Service Appointment Specialist) position at Saxet Equity Holdings Goldmound Inc?
Job Description
Job Description
Location : N. Richland Hills (on-site) | Full-Time | Hourly Rate : $15.50 BONUSES
Norm Reeves Auto Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION . With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand!
The BDC Service Representative plays a critical role in the success of the dealership's service department by efficiently managing customer inquiries, scheduling service appointments, and ensuring exceptional customer service. This position serves as the initial point of contact for service-related inquiries and plays a key role in maintaining customer satisfaction and retention.
What You'll Do :
- Respond to service inquiries via phone, email, and chat professionally and promptly.
- Schedule and confirm service appointments, balancing customer preferences and department availability.
- Maintain accurate records of customer information, service requests, and interactions.
- Provide clear, accurate information about services, pricing, and promotions.
- Collaborate with service advisors, technicians, and team members to ensure a seamless service experience.
- Follow up after service visits to ensure customer satisfaction and share feedback with management.
What You'll Need :
What We Offer :
Salary : $16
