What are the responsibilities and job description for the Business Analyst, Customer Experience position at Saxon Global?
Work authorization : any (candidate must be authorized to work in US)
Must-have skills : data analysis and interpretation; customer experience principles and methodologies; Proficiency in customer feedback management platforms; exp with telephony systems and integrated Voice Response (IVR) and Interactive Routing (IR) system; Familiarity with statistical analysis and data visualization tools; project management skills
Location : Boca Raton, FL
PLEASE SEND LOCAL CANDIDATES ONLY (registered and currently located in Boca Raton, FL).
Candidates from other locations won't be considered. Relocation is not acceptable
Client : Florida Department of Transportation
Seniority on the skill / s required on this requirement : Mid.
Earliest Start Date : ASAP
Type : Temporary Project
Estimated Duration : 6 months with possible extension (s)
Additional information : The candidate should be able to provide an ID if the interview is requested. The candidate interviewing must be the same individual who will be assigned to work with our client.
Requirements :
- Availability to work 100% of the time at the Client's site in Boca Raton, FL (required);
- Experience in collecting, analyzing, and interpreting data using data analytics tools and techniques.
- Strong understanding of customer experiences principles and methodologies.
- Experience in managing customer feedback platforms and extracting insights from surveys and reviews.
Preferred :
Responsibilities include but are not limited to the following :
