What are the responsibilities and job description for the BUSINESS ANALYST position at Saxon Global?
Job Description : The Business Analyst will work with our IVR Team for Client's Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.
- Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
- In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
- Validate development matches the business expectations
- Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
- Facilitate UAT with the Business Units.
- Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
- Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.
Skills & Job Responsibilities Required :
