What are the responsibilities and job description for the Client Relationship/Program Manager ( 2 POSITION) position at Saxon Global?
Skills and Experience You Will Need
Required :
- Experience in Technical Application Support or Technical Implementations.
- Ability to make application configuration changes and implement enhancements to meet client-specific requirements.
- Proficient in writing database queries and diagnostic scripts to gather data for effective analysis and troubleshooting.
- Strong problem-solving skills, with the ability to perform root cause analysis for complex issues, and develop action plans to prevent future occurrences.
- Flexibility in working hours is required, with the potential to rotate shifts with other team members to provide extended support coverage.
- Occasional travel may be required, though it will be infrequent.
- Server hardware and operating system software knowledge (MS Windows Server, MS SQL, and MS .Net Framework)
- Proficiency in financial services industry and system implementations (workflow, AML / Fraud / Risk, regulatory and / or enterprise software solutions).
Desired :
