What are the responsibilities and job description for the Desktop Support L2 position at Saxon Global?
Role : Windows Admin
Location : Des Moines, IA
Job Type : Fulltime(Permanent)
Job Description :
Duties and Responsibilities
- Providing L3 level support to NOC / SOC / GSD / RDMS
- Acknowledge the ticket in your queue.
- For Server Management, Perform the RCA and work towards resolution.
- Take care of respective escalation like server / network, security analysis, pure voice support for pure desktop related issues and managing desktop by doing actual trouble shooting based on LANDesk tool.
- Last level of Technical Escalation.
- Able to perform root cause analysis and forensic analysis.
- Abide by all terms of Letter of Undertaking and follow the same.
- Follow all admin as well as security rules and regulations of the Organization.
- Report Information security incidents and weaknesses to Operations manager and CISO
Knowledge, Skills & Competencies :
Expert level Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.)
