Desktop Support L2

Role : Windows Admin

Location : Des Moines, IA

Job Type : Fulltime(Permanent)

Job Description :

Duties and Responsibilities

• Providing L3 level support to NOC / SOC / GSD / RDMS
• Acknowledge the ticket in your queue.
• For Server Management, Perform the RCA and work towards resolution.
• Take care of respective escalation like server / network, security analysis, pure voice support for pure desktop related issues and managing desktop by doing actual trouble shooting based on LANDesk tool.
• Last level of Technical Escalation.
• Able to perform root cause analysis and forensic analysis.
• Abide by all terms of Letter of Undertaking and follow the same.
• Follow all admin as well as security rules and regulations of the Organization.
• Report Information security incidents and weaknesses to Operations manager and CISO

Knowledge, Skills & Competencies :

Expert level Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.)

Learn More