What are the responsibilities and job description for the Desktop Support position at Saxon Global?
Hello,
Please let me know if you are interested.
Position - Desktop L1 Support
Location - Cleveland, OH (Onsite Position)
Job Type - || Permanent Position ||
Communication to a personal computing Device (e.g., iPhone, iPad, pager) enabled to receive real-time dispatch notices from the Service Desk.
i. Monitoring of a Service Desk Ticket queue for dispatched Tickets, checking the queue at least every ten (10) minutes.
- ii. Acknowledging the receipt of the dispatch Ticket to the Service Desk within ten (10) minutes after reviewing the dispatch Ticket queue.
- iii. Reviewing the troubleshooting information embedded in the dispatched Ticket for familiarization with the end-user issue and to arrive at the end-user's location with the most appropriate tools and End-User CI replacement parts; and
- iv. Notifying the Service Desk through an established process of the anticipated time of arrival at the end-user's location.
- v. Perform remote diagnostics with the end-user.
- vi. Provide all necessary labor to repair or Restore End User CI to Normal Operations.
- vii. Provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for End-User Cis.
Perform BIOS update, if required and approved by Client.
Conduct asset validation, including end-user profile updates, End-User CI Asset Tag check, model and serial number check, Location etc.
ix. Provide onsite Support for Conference End-User CIs that reside in conference rooms at Service Locations during team meetings and major events such as conferences and leadership meetings, including :
Configuration of audio-visual Systems; and
Thanks & Regard
Roshan Singh
972 430 7053 Ext- 336
Mob - 209 448 4677
Saxon Global
Roshan.s@saxonglobal.com
