What are the responsibilities and job description for the Desktop Support position at Saxon Global?
Job Title - Desktop Support
Location - Mobile, AL (Onsite)
Hire Type - Full Time (Permanent)
Job Description -
An executive Desktop person to support Digital Workplace. The Level 2 Support person's role is to ensure proper computer operation, including triage of network and backend IT incidents, so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Candidate should report to the office 5 days / week.
Responsibilities :
- Follow up on requests and incidents and provide white glove service to the Executives.
- Receives, analyze and submit requests from the business.
- Service coordination between different IT teams.
- Technical skills required to perform troubleshooting and help in resolutions.
- Creation of documentation related to IT infrastructure
- Excellent Level 2 troubleshooting skills.
- Provide suggestions for continual improvement.
- Research solutions through internal and external knowledge base as needed.
Test fixes to ensure the problem has been adequately resolved
