What are the responsibilities and job description for the Incident Manager position at Saxon Global?
Position : Incident Manager
Location : Wilmington, DE (onsite from day one)
IM : Weekdays night shifts Mon-Thu(11PM- 8AM).
Job Type : Full Time
JD For Incident Manager
- 3 years of experience as IM engineer.
- Review proposed major incident and access validity based on business impact
- Facilitate Troubleshooting bridge calls to drive issues to resolution
- Document activities and discussion around major incidents
- Communicate throughout any event to required levels of leadership
- Generate and Distribute an After-Action Report for every Major Incident
- Recommend Corrective actions to the Problem process for postmortem discussion
- Review and correct SOP's / Documentation as requested
- Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
- Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.
- Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
- Act as scribe during regular Problem review meetings
- Recommend corrective actions based on Major Incident events
- Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
- Flexible to work in any shift.
- Good communication skill to interact with both customer and end user over phone and through email.
Thanks & Regard
Roshan Singh
972 430 7053 Ext- 336
Mob - 209 448 4677
Saxon Global
Roshan.s@saxonglobal.com
