What are the responsibilities and job description for the NOC position at Saxon Global?
Role : NOC (Network Operation Centre) Engineer / Admin
Location : Wilmington, DE Onsite
Timing (only 3 Night) Fri ,sat and Sunday 6 : 40 PM to 8 AM
Fulltime
Mandatory Skills :
- Experience managing, supporting, and deploying network infrastructures
- Strong ability to diagnose server or network alerts, events, or issues
- Understanding of common information architecture frameworks
- Good oral and written communication skills, and ability to address conflict with others constructively
- Minimum of 1 year of experience in monitoring complex environments using industry standard monitoring tools.
- Contact on-call personnel to communicate new events depending in Priority
- Escalate All Major Incident Candidates to the Incident Management team, on-call resources or management
- Participate in Major Incident bridge calls to provide real time data for monitored systems
- Document activities performed in associated tickets
- Manually Monitor processes / system not covered by automated monitoring tools
- Remotely access systems to perform initial resolution attempt
- Flexible to work in any shift.
- Good communication skill to interact with both customer and end user over phone and through email.
