What are the responsibilities and job description for the Technical Program Manager position at Saxon Global?
Responsibilities
- Responsible for end-to-end management of Application Development and Production support for a portfolio of data and analytics applications
- Must have about 17 yrs of experience in managing data & analytics programs, Onsite-Offshore models and new applications like Snowflake, databricks etc
- Be the go-to person for solutioning, and for managing development and production support for customers
- Drive thought leadership for next gen support processes in an Agile, automation first environment, define best practices and knowledge management protocols
- Understand and manage SLA against customer contracts within a 24x7 model, run war rooms for P1 issues and manage customer escalations efficiently.
- Identify customer issues proactively, drive RCA reactively and maintain an excellent relationship with end-users and stakeholders
- Responsible for end to end project delivery of Big Data Solutions from project estimations, project planning, resourcing and monitoring perspective
- Drive and participate in requirements gathering workshops, estimation discussions, design meetings and status review meetings
- Participate and contribute in Solution Design and Solution Architecture for implementing Big Data Projects
- Monitor and review the status of the project and ensure that the deliverables are on track with respect to scope, budget and time
- Transparently communicate the status of the project to all the stakeholders on a regular basis
- Identify and manage risks / issues related to deliverables and arrive at mitigation plans to resolve the issues and risks
- Seek proactive feedback continuously to identify areas of improvement
- Ensure the team is creating and maintaining the knowledge artifacts with reference to the project deliverables
Mandatory Requirements
