What are the responsibilities and job description for the Technical Writer Job at Saxon Global in Tallahassee position at Saxon Global?
General Experience Expectations : A minimum of three (3) years of business or technical writing experience and working knowledge of multiple software and graphics packages.
Scope of Work / Job Characteristics : The Technical Writer will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows :
- Responsible for the creation and maintenance of IT documentation;
- Translate technical or complicated information into clear, concise documents for various audiences;
- Work with the Development Quality Assurance and Technical Support teams to produce technical publications, including instructional materials, technical manuals, and product documentation for use by both IT and the business community;
- Review, critique, and edit documentation, including design documents, programmer notes, and system overviews;
- Interview subject matter experts and technical staff to collect information, prepare written text, and coordinate layout and material organization;
- Research information such as drawings, design reports, equipment, and test specifications to fill any gaps;
- Lead or assist in business requirement gathering sessions Joint Application Development (JAD);
- Work closely with customers, stakeholders, and IT software developers to document business requirements;
- Develop As-Is, To-Be, and other required business analysis documentation;
- Develop and lead the implementation of business process improvement recommendations;
- Maintain all project artifacts by Program Management Office (PMO) standards and other documentation as needed to ensure compliance by Rule 60GG-1, Florida Administrative Code (F.A.C.);
- Responsible for the maintenance of the internal documentation library, providing or coordinating special documentation services, and oversight of special projects;
- Serve as a liaison with users;
- Follow a standard set of practices that ensure the integrity and quality of project artifacts;
- Manage expectations of diverse stakeholders and provide regular briefings to executives; and
- Work independently as part of a larger cross-functional team.
