Housekeeping Houseperson

Job Title: Housekeeping Houseperson

FLSA Classification: Nonexempt (Hourly)

Salary Range: Prevailing Minimum Wage - $20, per hour

Reports to: Housekeeping Manager

Summary/objective: Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
• Conforms to AAA Four Diamond Standards.
• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
• Cleans rooms, hallways and restrooms.
• Washes walls and ceiling moves furniture and turns mattress.
• Sweeps, mops, scrubs, waxes. vacuums and polishes floor.
• Dusts and polishes metalwork.
• Collects soiled linen for laundering from housekeeping carts.
• Assists in keeping the lobby area clean, neat and free of debris and trash as needed.
• Receives linen supplies from laundry and stocks linen closets on guest floors in a neat organized manner.
• Maintains housekeeping carts and stocks supplies.
• Strips soiled linen from beds when asked to help housekeepers.
• Removes trash collected by room attendants.
• Walks all assigned floors at beginning, throughout the day and end of shift to collect trash, soiled linen and other items as assigned by management.
• Transports clean linen to the housekeeping storage rooms on the floors and refills the par stock of linen on each floor
• Refills the par stock of guest amenities and supplies on each housekeeping storage area.
• Helps the room attendants with heavy lifting and special cleaning projects as directed.
• Cleans all public areas in the prescribed manner while following department standard operating procedures.
• Removes soiled linen and trash from the pool side and other service areas and takes to appropriate locations in the prescribed manner.
• Assists housekeeping with placing bed boards, roll-ways beds, extra bed etc. in appropriate fashion per standard operating procedures.
• Reports missing / found articles, damage or merchandise problems to the housekeeping supervisor and managers.
• Always responds in a friendly, helpful manner to guests and other colleagues.
• Set up, operate, and breakdown all cleaning equipment.
• Receive inventory and deliver all housekeeping supplies.
• Keep ice and snow from walkways and entrances.
• Clean exterior doors/windows.
• Perform all other duties as assigned by management.
• Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
• Adhere to all Health and Safety policies and procedures.

Competencies

• Attention to detail and follow through on all assigned tasks
• Ability to work on and with a team
• Discretion: not disturbing guests
• Ability to read and comprehend simple instructions and correspondence.

Work environment

• Working conditions are based in a hospitality setting.
• Associates may be exposed to weather conditions prevalent at the time.
• Noise level in work environment is usually moderate.
• Exposed to damp, dusty and dirty areas.
• Exposed to cleaning solvents and chemicals.

Physical demands

• To perform this job successfully, the individual must be able to stand, move and work throughout the hotel and property, including walking up to 1 ½ mile, climbing stairs and standing for the duration of the shift.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• The associate must occasionally lift and/or move up to 75 pounds. Will frequently have to push, pull, carry, lift or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

Required education and experience

• Highschool degree or GED

Preferred education and experience

• Experience working in housekeeping department or hospitality setting

Additional eligibility requirements

• Maintains all current licenses and certifications
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
• Available days, evenings, weekends, holidays and extended hours as business dictates.

Work authorization/security clearance requirements

Saybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.

Affirmative Action/EEO statement

Saybrook Point Resort & Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies

• Attention to detail and follow through on all assigned tasks
• Ability to work on and with a team
• Discretion: not disturbing guests
• Ability to read and comprehend simple instructions and correspondence.

Required education and experience

• Highschool degree or GED

Preferred education and experience

• Experience working in housekeeping department or hospitality setting

Additional eligibility requirements

• Maintains all current licenses and certifications
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
• Available days, evenings, weekends, holidays and extended hours as business dictates.