Private Client Director - Buffalo Trace Distillery - Frankfort, KY

Job Description/Responsibilities

Private Client Director  

You’ll manage end-to-end customer experiences, develop global strategic partnerships, and create exceptional spirits experiences that drive brand equity and business value. This leadership role oversees day-to-day operations and provide input on both local and global initiatives.

Key Responsibilities:

• Strategic Briefing: Deliver clear and aligned briefs to internal and external partners. Create engaging programs that enhance brand equity and connect with consumers.
• Customer Experience Leadership: Lead VIP consumer interactions, ensuring top-tier engagement through personalized experiences.
• Barrel Experience Management: Oversee barrel selection experiences at global distilleries, ensuring timely execution and collaboration with the team on annual allocations.
• Financial Management: Manage P&L to drive revenue growth, monitor retention, and manage budgets, capital projects, and cost efficiencies.
• Vision & Strategy: Spearhead long-term investment roadmaps to elevate both local and global facilities and experiences. Define investments that expand service offerings and create memorable events.
• Global Partnerships: Develop and manage strategic partnerships across industries, with luxury, reputable brands to enhance Sazerac's offerings and reach.
• Event Management: Plan and manage a calendar of events. Collaborate with cross-functional teams to deliver an integrated and seamless customer experience.
• Quality Assurance: Ensure all customer activities meet high standards of service. Regularly audit team performance to maintain compliance and deliver timely updates.
• Customer Service Excellence: Maintain genuine relationships with VIP consumers through regular engagement. Provide the tools and resources needed for your team to succeed in delivering exceptional service to consumers.
• Continuous Improvement: Utilize the Professional Development System (PDS) to foster self-growth. Regularly dedicate time to enhance the skills outlined in your development plan and support team improvements.

Qualifications/Requirements

To be successful in this role, you’ll need the following requirements:

• 5   years of experience in the hospitality industry
• Ability to work collaboratively with cross-functional teams, including sales and marketing
• Minimum 21 years of age
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other office software
• Strong analytical, problem-solving, and decision-making skills
• Exceptional organizational, prioritization, and project management abilities
• Effective communication skills across all organizational levels
• Adaptability in a fast-paced, dynamic environment
• Strong self-management skills and ability to manage schedules effectively to achieve results
• Excellent oral and written communication skills
• Demonstrated ability to influence and collaborate with internal teams (Field HR, Labor, Finance, vendor relationships)

Preferred Qualifications:

• Bachelor’s Degree
• Previous experience in the Spirits, Beverage, or FMCG industries
• 5 years of experience working with consumers
• At least 5 years of experience in Marketing, New Product Development, or Project Management

Physical Requirements:

• Valid driver's license
• Ability to travel up to 25%
• Valid passport
• Ability to lift and move objects up to 25 pounds without assistance
• Ability to work with teams remotely
• Strong attention to detail and communication skills

• Placement within the salary range is calculated based upon years of directly relatable experience for the position.
• The salary range refers to base salary only and does not include car allowance, annual bonus, fuel or cell phone reimbursement

Min

Max

Salary : $100,419 - $150,628