What are the responsibilities and job description for the Customer Service Representative II position at SB Clinical Practice Management?
Customer Service Representative II -Stony Brook Children’s Service, UFPC
Location: St. James, NY
Schedule: Full Time
Days/Hours: 8:00 - 5:00 M - F; 7:30 - 4:00 Sat
Job Duties & Essential Functions:
- Assist management with the daily operation of the call center. Must have ability to perform all jobs under his/her lead.
- Answer staff questions pertaining to insurances and research new insurances to identify if we participate.
- Works closely with office managers to troubleshoot issues with patient registration and scheduling.
- Monitors work assignment of duties to staff and works with managers to make required adjustments to optimize efficiency within the call center.
- Answers routine phone inquiries.
- Schedules patient appointments in computer system.
- Communicates with managers regarding staff absence or tardiness on Saturday.
- Maintains HEDIS spreadsheets and works closely with manager to ensure HEDIS calls and transmissions are current.
- Perform all other duties as assigned by management.
- High School diploma or equivalent.
- Two years of full-time customer service experience.
- Knowledge of medical terminology.
- Must be proficient in Microsoft Office.
- Must have excellent customer service skills.
- Experience using EMR.
- Experience with appointment scheduling system.
- Associate’s degree. In lieu of degree, will accept 2-3 years
- Three years of supervisory experience, to include two years in a busy practice.
The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.
StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.
Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.
CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
Salary : $19 - $24
