What are the responsibilities and job description for the Customer Service Representative position at SB Clinical Practice Management?
Customer Service Representative
Stony Brook Childrens Service, UFPC
Job Summary:
The Customer Service Representative will be responsible for accurately and efficiently answering and scheduling patient appointments. This role requires high-level problem-solving and analytical skills with the highest ethical standards.
Key Responsibilities:
- High volume appointment scheduling and phone calls.
- Schedule appointments following protocols.
- Obtain, verify, and input all information accurately into scheduling system.
- Conduct insurance verification.
- Provide customer service to patients.
- Demonstrate courteous and professional behavior when dealing with patients.
- Resolve patient inquiries or escalate for solution.
- Routing calls to proper departments.
- Perform all other duties as assigned by management.
Qualifications:
- High School Diploma/GED.
- Strong organizational and communication skills (both verbal and written).
- Excellent typing skills and friendly telephone etiquette.
Preferred Qualifications:
- 6 months of clerical experience.
- Experience working in physician practice.
- Experience in a call center.
- Experience with an appointment scheduling system.
- Must be proficient in Microsoft Office.
- Knowledge of medical terminology.
- Bilingual in Spanish.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff, and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day.
