What are the responsibilities and job description for the Call Center Representative position at SB Consultancy?
Ready to turn conversations into connections?
Join a team where your voice matters—literally! We’re looking for energetic, driven, and customer-focused individuals to become the friendly voice behind our phone lines. If you thrive in a fast-paced environment, love solving problems, and enjoy helping people, this is the opportunity you’ve been waiting for.
What You’ll Do:
- Answer inbound calls and assist customers with inquiries, orders, and service-related questions
- Provide clear, accurate, and professional support to ensure customer satisfaction
- Use internal systems to log interactions and follow up as needed
- Work collaboratively with team members and supervisors to meet performance goals
- Handle occasional outbound calls for follow-ups or customer satisfaction surveys
What We’re Looking For:
- Excellent verbal communication skills and a positive attitude
- Ability to multitask, stay organized, and remain calm under pressure
- Comfortable navigating computer systems and learning new tools quickly
- Previous customer service or call center experience is a plus—but not required
- High school diploma or equivalent
What You’ll Get:
- Competitive hourly pay plus performance bonuses
- Paid training and ongoing development
- Opportunities for advancement and internal promotions
- Supportive team environment with a strong focus on work-life balance
- Health, dental, and vision benefits (for eligible employees)
Why You’ll Love It Here:
We believe great conversations create great customer experiences. You'll be part of a dynamic team where your input is valued, your growth is supported, and your success is celebrated. Whether you’re building your career or looking for a fresh start, this is a place where you can thrive.
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $16 - $21