What are the responsibilities and job description for the Receptionist position at SB Consultancy?
We’re seeking a friendly and proactive Inbound Call Center Agent to join our vibrant team! As an Inbound Call Center Agent, you will be the voice of our company, providing outstanding service to our customers and ensuring their needs are met with every interaction. If you thrive in a fast-paced environment and enjoy helping others, this role could be the perfect fit for you.
In this customer-facing role, you'll engage with customers over the phone, offering support, answering inquiries, and resolving issues in a professional, positive manner. Every call is an opportunity to leave a lasting impression!
What You’ll Do as an Inbound Call Center Agent:
- Handle Customer Inquiries: Answer incoming calls, provide product/service information, and assist customers with any questions or concerns they may have.
- Problem Resolution: Address customer issues promptly and offer effective solutions to ensure satisfaction.
- Data Entry & Maintenance: Keep accurate records of customer interactions, documenting key details in our systems.
- Collaborate Across Teams: Work closely with internal teams to address customer needs and escalate complex issues when necessary.
- Meet Performance Metrics: Aim to exceed call handling time goals, customer satisfaction targets, and quality assurance standards.
What We’re Looking For in an Inbound Call Center Agent:
- Clear Communicator: You can express yourself clearly and professionally, both over the phone and in writing.
- Customer-Centric Attitude: You have a passion for helping people and enjoy providing solutions to make their experience better.
- Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Quick Thinker: You can assess situations quickly and find solutions in a calm, efficient manner.
- Tech-Savvy: Comfortable with basic computer systems and CRM software. Previous call center experience is a bonus but not required.
- Positive Demeanor: A friendly and approachable attitude that helps build rapport with customers and colleagues.
Why You'll Love Working with Us:
- Competitive Compensation: We offer a competitive salary along with a benefits package that includes health insurance, paid time off, and more.
- Career Growth: We believe in promoting from within and offer opportunities for professional development and advancement.
- Team Environment: Join a supportive, collaborative team that values your contribution and fosters a positive atmosphere.
- Flexible Schedule: Enjoy flexible working hours and shifts to fit your lifestyle.
- Comprehensive Training: We’ll ensure you’re fully equipped to succeed with ongoing training and support throughout your journey with us.
Ready to Make a Difference as an Inbound Call Center Agent?
If you’re a motivated individual with a passion for customer service, we want you to be part of our team! As an Inbound Call Center Agent, you’ll play an important role in ensuring customer satisfaction and building lasting relationships.
Apply now and start making an impact today!
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $17 - $21
