What are the responsibilities and job description for the Customer Service Representative position at SB International Realty?
Job Description
Join SB International Realty, a reputable firm renowned for its commitment to exceptional customer service in the heart of Orlando, Florida. We are seeking a dedicated and engaging Customer Service Representative to join our dynamic team. In this on-site role, you will be the frontline of communication, offering unparalleled support and building lasting relationships with our clients. Your role will be pivotal in ensuring our customers feel valued and attended to, making their experience with us positive and inviting. We pride ourselves on creating a welcoming work environment where each team member feels encouraged to contribute and grow. If you're enthusiastic about delivering outstanding service and eager to be part of an innovative team, SB International Realty is the place for you. Join us in shaping trusted customer experiences and become part of our journey toward unmatched excellence in customer support. Apply today and make a difference!
Benefits
Hourly Base Salary Based on Experience
Work from Home
Flexible Schedule
Responsibilities
Customer Interaction: Respond to incoming calls and emails from clients, providing timely and accurate information.
Problem Resolution: Address and resolve customer inquiries and complaints, ensuring a high level of client satisfaction.
Data Entry: Accurately input customer information and service requests into the system.
Product Knowledge: Maintain a comprehensive understanding of SB International Realty's services and offerings to effectively assist clients.
Feedback Collection: Gather and report customer feedback to improve the company's service quality.
Collaboration: Work closely with team members to provide a seamless customer service experience.
Follow-Up: Engage in follow-up communications with clients to ensure all needs have been met and identify any additional services required.
Requirements
Education: High school diploma or equivalent is required.
Experience: Previous experience in customer service or call center role is advantageous.
Communication Skills: Excellent verbal and written communication abilities.
Problem-Solving: Strong aptitude for resolving customer issues effectively.
Teamwork: Ability to work collaboratively with a diverse team.
Availability: Must be available to work flexible hours as needed.
Tech Skills: Basic knowledge of computer systems and familiarity with CRM software.
