What are the responsibilities and job description for the Customer Support Assistant position at SB International Realty?
Welcome to SB International Realty, where we take immense pride in providing top-tier real estate solutions. Located in the vibrant city of New Orleans, Louisiana, we are looking for an enthusiastic Customer Support Assistant to join our dynamic team. This on-site role places you at the heart of our operations, allowing you to directly engage with our diverse clientele and offer exceptional support. At SB International Realty, we believe in fostering a positive work environment where your efforts are not only appreciated but celebrated. As a Customer Support Assistant, you will play a crucial part in ensuring customer satisfaction and maintaining our reputation for excellence. If you are passionate about delivering outstanding service and are eager to contribute to a team that values positivity and collaboration, we invite you to apply and embark on a rewarding career journey with us.
Benefits
Hourly Base Salary Based on Experience
Flexible Schedule
Health Insurance
Responsibilities
Customer Interaction : Handle incoming calls and address inquiries with a friendly and professional demeanor.
Issue Resolution : Identify client issues and provide effective solutions in a timely manner.
Product Knowledge : Maintain up-to-date knowledge of SB International Realty services to assist clients accurately.
Database Management : Accurately record and update customer interactions, ensuring data integrity.
Feedback Collection : Gather customer feedback and relay insights to the team for continuous improvement.
Relationship Building : Establish and nurture positive relationships to encourage client satisfaction and retention.
Team Collaboration : Work collaboratively with team members to achieve departmental goals.
Requirement
Education : High school diploma or equivalent required.
Experience : At least one year of experience in a customer service role preferred.
Communication Skills : Excellent verbal and written communication skills.
Problem-Solving : Ability to handle challenging situations with a positive attitude.
Personability : Strong interpersonal skills with a friendly and engaging demeanor.
Availability : Must be able to work flexible hours, including weekends and holidays, if necessary.
Technical Proficiency : Basic computer skills, including familiarity with MS Office and CRM software.