About SBC Innovations :
Join SBC Innovations and contribute to cutting-edge systems integration in a dynamic federal enterprise environment. Please help us maintain and enhance our enterprise-level IT systems, ensuring security, efficiency, and optimal performance across our extensive network of devices.
At SBC Innovations, we are dedicated to finding and hiring talented individuals with the right attitude, tenacity, and motivation. We truly believe in the value you bring to our organization.
The ideal candidate will excel in :
- Infrastructure Management :
Configure, maintain, and monitor complex VOIP systems
Proficiency in diverse VOIP technologiesProblem-Solving :Conduct thorough system diagnostics
Perform root cause analysisImplement effective corrective measuresCritical Thinking :Identify and analyze issues
Draw insightful conclusionsDevelop and execute appropriate solutionsProcess Optimization :Continuously improve existing procedures
Implement automation strategiesEnhance daily operational efficiencyJob Description
SBC is seeking skill business analyst\VOIP admin with an understanding of Microsoft VOIP solutions to join our dynamic team. The VoIP admin will monitor, support and make recommendations for Voice over Internet Protocol (VoIP) systems while leveraging advanced Microsoft technologies including Microsoft Teams. The ideal candidate will have excellent problem-solving skills, and the ability to work in a fast-paced, collaborative environment.
Key Responsibilities :
Consult the design, deployment, and support of VoIP systems, ensuring robust, scalable, and secure solutions.Support Integration of VoIP systems with existing infrastructure, including Active Directory, Exchange, and Office 365.Analyze business requirements and develop technical solutions to meet organizational communication needs.Develop and maintain detailed documentationStay updated on VoIP and Microsoft technology trends, recommending innovative solutions to improve communication systems.Collaborate with cross-functional teams, including network, security, and IT operations, to ensure seamless integration and optimal performance.Perform capacity planning, monitoring, and performance tuning of VoIP systems.Required Education, Experience, & Skills
Required Qualifications :
Bachelor"s degree or a related field, or equivalent experience.5 years of experience in VoIP solutionsExpertise in Microsoft Unified Communications platforms, including Microsoft Teams Voice and Skype for Business.Knowledge of Session Initiation Protocol (SIP), Real-time Transport Protocol (RTP), and QoS for VoIP applications.Experience with Microsoft 365, Active Directory, and Exchange integration.Solid understanding of networking principles, including VLANs, NAT, firewalls, and SBCs.Experience with enterprise-grade VoIP equipment, such as Cisco, Avaya, or similar systems.Plus : Certification(s) such as Microsoft Certified : Teams Voice Engineer Expert, CCNP Collaboration, or equivalent.Exceptional analytical and problem-solving skills.Strong verbal and written communication skills for technical and non-technical audiences.Preferred Education, Experience, & Skills
Preferred Qualifications :
Experience with hybrid cloud and on-premises VoIP environments.Knowledge of regulatory requirements, such as E911 compliance and VoIP security standards.Familiarity with PowerShell scripting for automation and configuration of Microsoft UC platforms.Background in project management with the ability to lead technical projects end-to-end.Experience with call center or contact center solutions and integrations.Plus : Advanced certifications, such as Microsoft Certified : Azure Solutions Architect Expert or equivalent
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