Director of Quality Assurance - 1 YR EXP REQ

I. OVERVIEW:

As the Director of Quality for a leading Transparent Armor and Commercial Architectural Glass company, you will be responsible for ensuring the highest standards of product quality, performance, and customer satisfaction. This role requires a seasoned professional with a strong background in quality management, process improvement, government contracts, and controlled manufacturing. The Director of Quality needs to instill our core values of Safety, Quality, and Delivery across all departments. This position reports to the CEO.

II. ESSENTIAL RESPONSIBILITIES or DUTIES:

1. Quality Management System Development and Sustainment:

· Develop and implement a comprehensive quality management system aligned with industry standards such as ISO 9001 and customer requirements.

· Establish and monitor key performance indicators (KPIs) to measure and improve the quality of transparent armor and architectural glass products.

· Monitor and analyze quality performance metrics to identify areas for improvement and implement appropriate corrective actions.

· Maintain accurate and up-to-date quality documentation, including standard operating procedures, test reports, and compliance records.

2. Manage Quality Department

· Work interdepartmentally to ensure Source Approval Requests with the Defense Logistics Agency are completed.

· Supervise the ISO application process and handle (re)certification activities.

· Use systems like Dozuki or similar to manage the quality process and integrate it effectively with Production.

3. Quality Control and Assurance:

· Conduct regular quality audits, inspections, and tests to ensure compliance with quality standards and specifications.

· Develop and implement quality control plans and procedures for defense glass manufacturing processes.

· Collaborate with cross-functional teams to resolve quality-related issues and implement corrective actions.

· Assist in answering NCRs using root cause analysis and seek the assistance of cross functional employees in doing so.

4. Supplier Quality Management:

· Develop and maintain a supplier quality management program to ensure the selection and evaluation of high-quality suppliers.

· Conduct supplier audits and assessments to ensure compliance with quality requirements.

· Collaborate with suppliers to address quality concerns and implement continuous improvement initiatives.

5. Process Improvement:

· Lead continuous improvement initiatives to enhance product quality, manufacturing processes, and customer satisfaction.

· Utilize quality tools and methodologies such as Six Sigma, Lean, and Root Cause Analysis to identify areas for improvement.

· Develop solutions on variances that may include working with other functional departments. Work closely with the Sales, Engineering, Process Engineering, Production, and Program Management teams to develop new products, improve existing ones and develop continuous improvement initiatives.

6. Leadership and Team Development:

· Provide strong leadership to the quality assurance team, fostering a culture of accountability, collaboration, and continuous improvement.

· Develop and mentor team members to build a skilled and motivated quality assurance department.

7. Compliance and Certification:

· Ensure compliance with relevant industry standards, regulations, and certifications.

· Collaborate with regulatory bodies and certification agencies to achieve and maintain required certifications.

· Stay up to date with industry trends, regulations, and best practices related to quality management.

III. OTHER DUTIES AND RESPONSIBILITIES:

• Review employee performance and provide information for personnel file as needed.

• Ensure quality work areas are kept clean and organized.

• Must be able to document and report any workplace incident/accident.

IV. RELATIONSHIP:

The Director of Quality reports to the President/CEO.

V. POSITIONS SUPERVISED:

The Director of Quality supervises all Quality Team personnel such as the Quality Manager, Quality Technicians, Quality Engineers, and Quality Inspectors.

VI. JOB SPECIFICATIONS:

· Bachelor's or Master's degree in a relevant field (e.g., Engineering, Quality Management).

· Must have 5 years of experience in implementing and maintaining quality management systems such as ISO 9001, including audit management.

· Must have been through previous ISO audits and successfully completed them.

· In-depth knowledge of quality control principles, methodologies, and standards.

· Most have the ability to Project Manage long term projects and see them through from beginning to end.

· Strong computer skills in the Microsoft Office family such as MS Project and QMS Software. Any knowledge in systems like Salesforce (CRM) or Syspro (ERP/MRP) a plus.

· Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.

· Proficiency in quality tools and techniques, including statistical analysis and process control.

· Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

· Strong leadership abilities, with the capacity to motivate and inspire others to achieve quality objectives.

· Attention to detail and a commitment to maintaining the highest standards of quality and customer satisfaction.

Job Type: Full-time

Pay: $75,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you a United States citizen? (Required)
• Have you ever been convicted of a felony? (Required)
• What is your preferred wage? (Required)
• Do you have a valid Driver's License? (Required)

Experience:

• ISO 9001: 1 year (Required)

Ability to Commute:

• East Butler, PA 16029 (Required)

Ability to Relocate:

• East Butler, PA 16029: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $125,000