What are the responsibilities and job description for the Store Manager position at SBH Fashion?
In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. We are looking for a warm, professional, and dynamic leader to drive our store's sales performance and ensure operational excellence, leading the store’s daily operations, including inventory management and reporting. This is a full-time position with a retail schedule (including weekends).
What You'll Do:
Drive Excellence in Sales & Service:
What You'll Do:
Drive Excellence in Sales & Service:
- Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
- Analyze store performance to identify trends, set action plans, and communicate strategies that align with sales and profitability goals.
- Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.
- Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.
- Lead and collaborate with the team on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.
- Capture meaningful client data for the purpose of building relationships to personalize future client development opportunities.
- Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and merchandising standards to meet brand standards continually.
- Manage inventory effectively, ensuring stock levels are aligned with sales goals and new product launches.
- Oversee financial aspects, including budgeting, expense control, and reporting, aiming to maximize profitability.
- Attract and retain a high-performing team, building a talent pipeline through effective coaching and development plans.
- Conduct regular performance reviews, set clear goals for your team, and foster a culture of continuous learning and improvement.
- Handle all employee relations issues in partnership with HQ, ensuring a harmonious and productive work environment.
- A minimum of 7 years of sales management experience in the retail industry, with a bachelor's degree preferred.
- Experience performing in a fast-paced environment with fastidious attention to detail.
- A leader with a proven ability to drive sales and deliver exceptional client experiences.
- Strong business acumen, with the ability to analyze data and trends to make informed decisions.
- Self-motivated with exceptional communication and a motivational attitude; passionate for people development and growth
- High degree of flexibility and initiative
- Embraces a culture of learning and advocacy
- Has lived experiences with people from different backgrounds and diverse teams
- Flexibility to work retail hours, including evenings, weekends, and holidays.
- Salary $90,000-$110,000 base bonus
Salary : $90,000 - $110,000
