Store Manager

LA Based advanced contemporary fashion brand is hiring a Store Manager for their new Georgetown, D.C. location.

The Store Manager is responsible for the total store business, sales, expenses, and experience. The Store Manager is expected to hire, train, and lead a team of customer- focused staff to provide best-in-class service and develop a loyal client base. This role oversees the entirety of the store’s daily operations, including inventory management, staff scheduling, and sales reporting.

Business Leadership

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients.
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support.
• Communicates company set KPI’s and identifies strategies to ensure performance standards are met.
• Develop and implement business action plans to enhance sales for each product category.
• Lead the team to consistently establish relationships.
  
  

Performance and Talent Management

• Attract, recruit, and retain a high performing team.
• Conduct coaching sessions with associates to review performance and provide
• constructive, timely feedback. Oversee annual review process for all store
• employees.
• Identify and create action plans and build development plans for all employees.
• Lead onboarding for all new store hires with support from Human Resources.
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service.
• Partner with Human Resources Manager for all employee relations issues to ensure effective resolution.
  
  

Client Development

• Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients
• Promote brand awareness
• Lead the team on executing superior customer service and after sales experience
• to increase and retain customer loyalty.
• Ensure the development, implementation and execution of company CRM
• initiatives by providing action plans to the team.
• Capture meaningful customer data for the purpose of building relationships to
• personalize future client development opportunities.
  
  

Operations

• Recap monthly store performance, reporting current business trends to cover every aspect of the business
• Maintain and enforce all company policies and procedures.
• Monitor store expenses and maintain store operating budget
• Comply with all Loss Prevention monthly cycle counts to ensure annual inventory
• shrinkage is below company target.
• Oversee the processing of daily incoming and outbound merchandise requests and
• shipments.
• Support and maintain visual merchandising standards set by headquarters.
• Maintain full organization of back of the house
• Responsible for ensuring an effective staff schedule according to the traffic
• trends.
  
  

Prerequisite Knowledge, Skills, & Education

• Experience in Luxury or Contemporary retail, 3 years or more in a management role.
• Experience leading and coaching a team to success; ability to coach others and develop store staff in their respective retail roles
• Must possess extensive customer service skills.
• Be sales and customer service orientated, highly motivated.
• Be fashion savvy with tasteful presentation and good personality.
• Be able to multitask in a fast-paced environment.
• Be detailed orientated and enthusiastic.
• Must have a team centric attitude and proactive mindset
• Excellent written and verbal communication skills
• Ability to multi-task, organize, and prioritize work.
  
  

Physical And Mental Requirements

• Standing and sitting for extended periods of time.
• Lifting up to 25 pounds in a safe and prudent manner.
• Ability to easily move throughout an office with ease.
• Ability to read, write, and understand English.
• Ability to effectively interact with others internally and externally.
• Ability to utilize office equipment in a safe and prudent manner, including a copy
• machine, fax machine, computer, telephone, and other general office equipment that may
• be used regularly.
• Ability to work with many different personalities.
• Ability to work in a fast-paced environment.
• Correctable vision and hearing.
• Ability to work on-site.
  
  

Salary $115,000