What are the responsibilities and job description for the Patient Access Rep position at SBH Health System?
1. Promote a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR Policy 113c).
2. Adheres to all hospital policies, procedures, rules and regulations, including but not limited to, absenteeism, ETIME, cellular telephone usage, dress code and rules of conduct.
3. Makes Customer Service a priority, treating customers (patients, visitors, and co-workers) in a professional manner exercising courtesy and tact. Effectively communicates with patients and others about SBH services in their area(s) of expertise or responsibility and ensures that concerns, questions or issues reach the right person(s) in SBH in a timely fashion.
4-Quality of work : Does work correctly, neatly, thoroughly, completely; is
attentive to detail; is concerned with getting job done correctly.
5- Productivity : Utilizes time effectively; manages distractions and doesn't
- allow them to interfere with getting the job done; is well organized;
produces expected work volume.
6- Job Knowledge : Is knowledgeable about all phases of the job and about
the methods; techniques, and skills required for the job.
7- Judgement & Decision Making : Consistently demonstrates the ability
to assess a situation, consider alternatives, and choose the appropriate
action.
8- Initiative : Takes initiative in completing job duties : shows self-direction once given assignments : requires low degree of supervision.
RESPONSIBILITIES RATING
1 - 3
See Page 4)
9- Communication : Keeps supervisors, managers and significant others informed of matters that need to be known; accepts feedback on performance.
understands how the job contributes to the overall operation; maintains
productive work relationships with supervisor, peers other staff
personnel, and patients.
11- Attendance & Reliability : Consistently on time; never abuses sick time;reliable on completing jobs assigned; gets job done on time; is
dependable under pressure.
12- Other Behavioral Factors : Observes uniform dress code : wears ID
badge; observes the institutions policy concerning smoking regulations,
telephone usage, fire & safety procedures demonstrates a concern for
cleanliness in the work area.
13-Customer Service / Patient Advocacy - demonstrates courtesy and respect towards all patients and proactively assists patients to navigate the ambulatory system
TASKS
1-Answering of the telephone in a timely and courteous manner.
2-Electronic verification of patient appointments.
3-Log in of patients with clinic appointments to corresponding physicians.
4- Verification and entry of personal and visit data, including demographic, emergency contact, insurance information, and other necessary information
5-Obtain signatures for patients consent, hipaa and Bronx rhio, CareEverywhere
6-Verification and entry of insurance information pertaining to patients
accounts for maximum reimbursement of services rendered.
7-Verification of insurance pertaining to other Managed Care plans, and
obtaining approvals and / or referrals for the patients visit.
8- Completion of all forms pertaining to the patients registration,
Example : insurance cards, patient ID's, outside referrals, other items that require scanning or sent to medical records.
9- Disposition of discharged patients into the computer, separation of work, completion of work on employees scheduled shift.
10- Scheduling follow-up appointments electronically and ensuring all appts are linked w / active request or referral request and work on appt WQ's ensuring completion by end of day.
11- Distribution of metro cards, co-payment and credit card collection, including ensuring all items are balanced.
12- Completion of end of day scheduling process, including review of the DAR to ensure no missing items.
13- Works closely with Health First, and other managed care plans in
coordinating and evaluating the needs of the members, including patient recertification month.
14- Run daily WQ's in Epic ensure 100% accurate registration data at the completion of each business day, ensuring all errors are addressed.
15- Complete monthly Mandatory hospital in-services via healthstream
16- Log in to E-Mail, Insurance Portals and any other necessary program daily
17-. Multiple clerical functions.
18-Performs any other duties as assigned
Education Required-
High school diploma or equivalent.
License(s) Required-
N / A
Experience / Skills Required-
6 Months experience as a registrar required.
PC Proficient with knowledge of Medical Terminology
Bi-lingual (Spanish / English) Required
Computer skills including HBO and EMR
Typing skills, at least 45-50 words per minute
Customer Service- pleasant, courteous, tactful, team player
