Assistant General Manager (AGM)

Our award-winning hotel management company is expanding and seeking a Assistant General Manager to become the AGM at a Hilton Hampton Inn. This challenging role offers overall responsibility for hotel operations, maximizing profitability, ensuring superior service and product quality, driving brand initiatives, and developing our team.

We're looking for a hands-on leader passionate about delivering exceptional guest experiences and quality accommodations. You'll build a positive and productive work environment because we believe happy employees lead to happy guests. We provide the support and resources you need to succeed. Our hotels consistently earn awards for quality and customer service which we would like to carry forward within this property. If you're driven, responsible and attentive - apply today!

Responsibilities:

• Guest Satisfaction & Quality: Maintain top 10% Guest Satisfaction scores within the chain, a minimum 4-star rating on travel sites, ensure clean rooms, extraordinary customer service, and prompt resolution of guest complaints.
• Safety & Security: Implement and enforce all safety and security procedures to protect employees, guests, and the building, including a viable key control program and emergency/accident protocols.
• Financial Management: Administer and control hotel revenue and expense budgets, analyze P&L and General Ledger statements, and submit timely P&L Variance Reports and Budgets.
• Operational Leadership: Directly lead housekeeping and front desk operations, ensuring efficient processes and high performance.
• Sales & Revenue Management: Facilitate lead management, provide sales support, track leads and results, maintain key account relationships, assist with sales calls, and maximize room revenue through inventory management.
• Payroll & Administration: Review and approve hotel payroll, transmittals, and other front office paperwork. Authorize direct bill accounts and monitor Accounts Receivable.
• Team Management & Development: Hire, train, counsel, motivate, and conduct performance appraisals for all team members, including management. Administer employee benefit programs.
• Guest Services & Relations: Ensure proper handling of guest special requests, solicit guest feedback, monitor comment cards, and proactively address concerns to ensure guest satisfaction.
• Property Maintenance & Quality Control: Inspect rooms, develop and maintain quality assurance programs, and ensure preventative maintenance is performed.
• Communication & Reporting: Conduct regular team and sales meetings, respond to supervisor requests, and provide regular follow-up. Familiarity with Hilton PMS systems is a plus.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $50,000