What are the responsibilities and job description for the Operations Manager position at SBM Management Services?

Operations Manager

Operations Leadership Jobs Detroit, Michigan Dearborn, Michigan

Description

Position at SBM Management Operations Manager- MIT Manager in Training (MIT) Position- Operations Manager Are you an experienced professional looking to elevate your leadership potential? SBM’s Manager in Training (MIT) program provides a structured pathway to refine your management skills, expand your industry knowledge, and transition into a long-term leadership role. Take the next step in your career with the support and training you need to succeed. MIT Program Our Operations Manager MIT program is an intensive six-week, blended-learning experience that provides comprehensive exposure to managing a business within the facilities industry. Training takes place on-site at client locations, where participants receive hands-on learning, expert guidance, real-time feedback, and personalized mentorship from industry professionals. Career Path Participants who successfully complete the MIT program will transition into a higher-level managerial role. This program serves as a launchpad for future leadership opportunities, as SBM strongly promotes internal career growth. Many of SBM’s senior leaders—including C-suite executives, Vice Presidents, and Site Managers—are graduates of the MIT program. What to Expect in Training

Continuous Learning & Development : The program spans approximately six weeks, providing hands-on experience, mentorship, and structured learning plans covering all aspects of managing SBM’s fast-paced client facilities. Graduates have the opportunity to secure a managerial position within one of SBM’s accounts.
Team Management : Develop and apply interpersonal and leadership skills to foster a positive, motivated team environment. Responsibilities include employee development, performance feedback, recruitment, and staff planning.
Collaborative Teamwork : Work in a dynamic team environment, providing operational support, management training, problem-solving, and engaging with senior leadership.
Exceptional Customer Service : Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.
Travel Opportunities : Gain exposure to different client sites by supporting new transitions and collaborating with key team members nationwide.

Key Responsibilities

Develop and manage work schedules to ensure service efficiency.

Assign and oversee personnel routes and schedules, ensuring compliance.

Conduct inspections and evaluations for quality, safety, and service adherence.

Monitor inventory, supplies, and equipment usage.

Research and implement operational improvements.

Address and resolve customer service requests in collaboration with management.

Assist in executing company policies, goals, and strategic initiatives.

Assess facility space utilization and assist with planning budgets and modifications.

Participate in long-term planning, conceptual designs, and capital investment strategies.

Coordinate contract proposals, specifications, and documentation.

Ensure compliance with safety regulations (OSHA, ADA, FLSA, etc.).

Serve as a liaison between customers, employees, subcontractors, and clients.

Maintain contractor relationships and oversee contract execution.

Conduct and attend meetings to ensure real-time communication across all levels.

Support HR-related concerns, including interviewing, coaching, and training.

Travel may be required.

Qualifications

Bachelor’s degree or equivalent professional experience.

4 years of experience in facility management or similar.

Experience in supervisory or managerial roles.

Strong verbal and written communication skills.

Proficiency in Microsoft Office and general computer skills.

Strong customer service, problem-solving, and project management abilities.

Ability to interpret, analyze, and respond to inquiries from customers, regulatory agencies, and business stakeholders.

Excellent presentation, training, and coaching skills.

Preferred : Active / Transferable DoD TS Clearance.

Relocation required if a local opportunity is unavailable.

This role offers a fast-paced, hands-on leadership development experience with significant career growth potential within SBM. Apply today and take the next step toward a rewarding managerial career! Compensation : TBD Shift : Full time #LI-SB1

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Operations Manager

What are the responsibilities and job description for the Operations Manager position at SBM Management Services?

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