Client Services and Volunteer Manager

Description

Position Summary

Are you passionate about helping communities recover and thrive after disasters? As SBP’s Client Services and Volunteer Manager, you’ll play a vital role in uniting volunteers, homeowners, and team members to rebuild homes and restore hope. You’ll lead outreach efforts to connect vulnerable homeowners with essential home-repair services. From intake to project completion, you’ll ensure a smooth, compassionate process that aligns client needs with available resources and funding. As a team leader, you’ll mentor and manage a group of AmeriCorps members, fostering a culture of accountability, pride, and teamwork.

You’ll also create innovative strategies to recruit and engage volunteers, ensuring their time with SBP is impactful and meaningful. By improving the volunteer experience and cultivating long-term supporters, you’ll help drive SBP’s mission forward.

If you’re driven by purpose and thrive in a fast-paced, collaborative environment, this role offers the chance to make a lasting impact. Join SBP to help disaster-affected communities rebuild stronger and create a future of resilience and hope.

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Responsibilities 

Client Services

• Lead targeted outreach to connect vulnerable homeowners with life-changing repair services.
• Champion client-first solutions by aligning needs with project timelines and funding opportunities.
• Ensure clear, compassionate communication at every step of the client journey.
• Manage funding compliance while matching projects with suitable resources.
• Vet and onboard clients with impactful engagement strategies that prioritize resilience and recovery.
• Maintain meticulous client records and collaborate with construction teams to advocate for housing stability.

Volunteer Engagement

• Drive vision and innovation by crafting dynamic volunteer engagement strategies and events.
• Streamline operations and communication with efficient data management using Salesforce and Google Docs.
• Design impactful communication campaigns to guide volunteers from onboarding to post-service reflection.
• Transform feedback into action, continually enhancing the volunteer experience.
• Deliver exceptional service to ensure every volunteer feels valued and connected to SBP’s mission.
• Expand recruitment efforts, engaging corporate, faith-based, local, veteran, and skilled groups.
• Build strategic partnerships to convert volunteers into passionate donors and lifelong advocates.

Leadership and Team Management

• Cultivate a culture of accountability, pride, and teamwork across all levels.
• Mentor and supervise 4-6 AmeriCorps members, empowering them to deliver exceptional results.
• Be a proactive ambassador for SBP’s mission, driving engagement and excellence at organizational events.

Requirements

• Education & Experience: Bachelor’s degree and 3-5 years of managerial experience.
• Skills: Strong interpersonal abilities, data-driven decision-making, and a proactive approach to challenges.
• Alignment: Passion for SBP’s mission and the resilience to work in fast-paced environments.
• Technical Savvy: Proficiency in Salesforce, Microsoft Office, and communication platforms.
• Flexibility: Reliable transportation and availability to work occasional evenings or weekends.
• Compliance: ability to pass criminal background check

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What We Offer

• Competitive salary: $50,000–$65,000.
• Comprehensive benefits, professional growth opportunities, and a chance to make a difference where it matters most.
• A supportive team environment where your contributions are celebrated and amplified.

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About Us

At SBP, we believe that every community deserves a future where resilience outshines disaster. Founded in the wake of Hurricane Katrina in 2006, we are a social impact organization on a mission to shrink the time between disaster and recovery. By empowering communities to rebound quickly—regardless of race, economic status, or location—we’re building a world where strength, equity, and opportunity prevail.

What makes SBP different? We don’t just react to disasters; we redefine recovery through a bold, 360-degree approach:

• Training and Advising: Equipping individuals, communities, nonprofits, businesses, and governments with cutting-edge strategies to prepare for, mitigate, and recover from disasters.
• Building Resilience: Constructing durable, disaster-resistant homes while sharing our proven models with others to amplify recovery efforts.
• Advocating for Change: Pushing for systemic improvements that make disaster recovery more predictable, efficient, and fair for all survivors.

SBP’s impact is powered by the passion of volunteers, AmeriCorps members, and partners, alongside a dedicated team driven by our core values: racial equity, environmental sustainability, and a relentless commitment to helping those most in need. Together, we’ve changed thousands of lives—and we’re just getting started.

If you’re inspired to make a difference and driven to build stronger, more resilient communities, we’d love for you to join us. Let’s create lasting change, together.

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SBP is building a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse workforce that reflects the populations we work with and the communities where we work. Our hiring and business practices appreciate the strengths offered through different backgrounds. 

SBP is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, creed, national origin, physical or mental disability, marital status, veteran status, disabled veteran status, or status as a member of any other protected group or activity. 

It is the policy of SBP not to discriminate against any individual, person, or group on the basis of disability and the intent of SBP to address any complaints that may arise pursuant to Section 504.

Salary : $50,000 - $65,000