Load Planner

Job Description

• Serve as the point of contact for customer relations
• Support SOP / Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
• Manage daily operations including booking, tracking, and tracing of cargo (FTL / LTL / AIR)
• Provide excellent customer service in all aspects from booking to cargo delivery on time
• Request for Quote with carriers and negotiate the spot rates
• Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
• Communicate daily with customers, carriers, and internal staff
• Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when / if needed Increase customer satisfaction and business share through regular contact
• Monitor account issues and communicate / liaison with management to implement / drive solutions
• Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
• Report as needed (Service failure report, claim / damage report, others)
• Ensure the accuracy of data entry into Cello and other systems as needed
• Monitor trends and report changes to management for action

Qualifications : Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.