What are the responsibilities and job description for the Load Planner position at SBT Global, Inc.?
Job Description
Job Description
Job Description
- Serve as the point of contact for customer relations
- Support SOP / Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
- Manage daily operations including booking, tracking, and tracing of cargo (FTL / LTL / AIR)
- Provide excellent customer service in all aspects from booking to cargo delivery on time
- Request for Quote with carriers and negotiate the spot rates
- Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
- Communicate daily with customers, carriers, and internal staff
- Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when / if needed Increase customer satisfaction and business share through regular contact
- Monitor account issues and communicate / liaison with management to implement / drive solutions
- Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
- Report as needed (Service failure report, claim / damage report, others)
- Ensure the accuracy of data entry into Cello and other systems as needed
- Monitor trends and report changes to management for action
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
