What are the responsibilities and job description for the Product Support Coordinator Bilingual Korean position at SBT Global, Inc.?
Job Description
- Effectively communicate with various personnel's regarding product issues, changes, and new product development on assigned product(s)
- Routinely update and distribute new technical information to Technical Managers and team members
- Assist in quality control measures including return unit / parts testing and field reported issues on all products, assist on products as needed
- Research new technological developments and regulation changes in the market to assist in product development
- Coordinate and support testing / operations of new and ongoing prototype testing and installations in the field
- Visit various residential and commercial sites with others to provide technical and translating support
- Assist in improving existing technical information, communications, and processes for communications (manuals, technical bulletins, training, etc.)
- Maintain open communication with other departments and / or outside sales representatives in the resolution of issues or concerns
- Assist in purchasing various HVAC tech related equipment and parts based on HQ’s request
- Coordinate high priority domestic and international shipments utilizing DHL, FedEx, a freight forwarder, and other shipping methods
- Utilize SAP and other proprietary software to gather data, support personnel, and update product information
Qualifications : Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
