Director of Admissions

Location: Los Angeles, CA (Remote)
Job Type: Full-time
Reports to: Executive Director

Position Summary:

The Director of Admissions is responsible for overseeing the admissions process for prospective clients seeking treatment at our residential facility. This role ensures a smooth and compassionate intake experience, works closely with clinical and administrative teams, and develops strategic initiatives to optimize admissions operations. The ideal candidate is a strong leader with experience in behavioral health, substance use treatment, or a related field, with excellent communication, organizational, and problem-solving skills.

Key Responsibilities:

Admissions Management & Client Coordination

• Oversee and manage the admissions process from inquiry to intake, ensuring a seamless experience for clients and families.
• Conduct initial screenings and assessments to determine clinical appropriateness for admission.
• Coordinate with clinical and medical teams to ensure proper placement and individualized treatment planning.
• Maintain a compassionate, client-centered approach while gathering necessary personal and medical information.

Team Leadership & Collaboration

• Lead, train, and support the admissions team, ensuring high performance and adherence to best practices.
• Work closely with marketing, business development, and clinical teams to align admissions strategies with organizational goals.
• Provide guidance and oversight to ensure compliance with legal and ethical admission standards.

Operational & Strategic Development

• Develop and implement policies and procedures to enhance efficiency and effectiveness in admissions.
• Analyze admissions data to identify trends and optimize outreach and conversion strategies.
• Stay informed on industry trends, insurance requirements, and regulatory changes affecting admissions.

Insurance & Financial Coordination

• Assist clients and families with verifying insurance benefits and understanding financial obligations.
• Collaborate with billing and finance teams to streamline authorization processes.

Community & Referral Engagement

• Build and maintain relationships with referral sources, including hospitals, therapists, and community organizations.
• Represent the facility at conferences, networking events, and outreach initiatives.

Qualifications & Experience:

• Education: Bachelor’s degree in psychology, social work, healthcare administration, or a related field (Master’s preferred).
• Experience: Minimum of 3-5 years in an admissions, intake, or leadership role within a behavioral health, substance use, or healthcare setting.
• Strong knowledge of HIPAA regulations, insurance verification, and behavioral health assessments.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment with a high level of empathy and professionalism.
• Proficiency in electronic health record (EHR) systems and CRM tools preferred.

Benefits:

• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• Paid time off and professional development opportunities
• 401(k) plan with employer match
• A supportive and mission-driven work environment