What are the responsibilities and job description for the Route Driver/Sales position at SC Specialty Cut Flowers?
Job Title: Route Sales
Department: Sales & Procurement
SUMMARY
We are seeking a dynamic and versatile professional to join our team as a Route Sales Driver. In this role, you will be responsible for ensuring exceptional customer experiences while transporting floral and floral product orders to customers. The role requires a high level of customer service, attention to detail, and the ability to work independently. The ideal candidate will have a clean driving record, excellent time management skills, and the ability to handle physical tasks.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sales
- Respond promptly and professionally to customer inquiries via various channels (phone, email).
- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate product information and assistance to enhance the customer experience.
- Build and maintain strong customer relationships to foster loyalty and repeat business.
- Collaborate with other departments to address customer needs and concerns.
- Develop a deep understanding of all products and product characteristics offered in the business, including, but not limited to, variety of flowers, greenery, plants, and hard good products, shelf life of products, signs of decay, and other product level attributes key to business practices
- Delivery
- Safely load and unload packages onto the delivery vehicle.
- In a safe, timely, and professional manner, deliver all products within the time expectations of customers.
- Maintain a clean and safe driving record.
- With the assistance of the warehouse crew and management, maintain a clean and orderly truck displaying fresh product.
- Team player attitude
COMPETENCIES
- Able to communicate effectively across the organization and with business partners
- Strong organizational and problem-solving skills
- Self-starter who is comfortable working independently and as a team member
WORK ENVIORNMENT
This job operates in a hybrid warehouse and delivery truck environment. This role routinely uses equipment such as computers, phones, handheld scanning devices, and operates refrigerated box trucks in a normal course of the day.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required sit, drive, and stand for extended periods. Must be able to lift and carry packages up to 20 pounds.
POSITION TYPE/EXPECTED HOURS OF WORK
Full-Time, Monday to Friday; Hours as needed to maintain successful customer relationships and deliveries. Saturday work required every 6-7 weeks.
TRAVEL
Minimal travel is expected for this position, except that which is otherwise performed on a daily basis.
REQUIRED EDUCATION AND EXPERIENCE
- Proven experience in sales, delivery, and/or customer facing roles.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and customer-focused mindset.
- Ability to multitask and thrive in a fast-paced environment.
WORK AUTHORIZATION
Must be authorized to work in the United States.
EEO STATEMENT
SC Specialty Cut Flowers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $694.37 - $1,500.00 per week
Work Location: In person
Salary : $694 - $1,500