What are the responsibilities and job description for the Clinical Operations Support Associate position at SCA Health?
We are looking for a highly organized and detail-oriented Business Office Representative Clerk to join our team at SCA Health. In this role, you will be responsible for performing various business office functions, including medical records, credentialing, admissions/intake, accounts payable, billing, collections, insurance verification, transaction posting, clinical logs, and other duties as assigned.
Responsibilities
- Schedule surgeries in the surgery template in the computer, along with pertinent information, and handle calls from physician's offices regarding scheduling patients at the surgery center, scheduling surgeries, or any calls associated with scheduled surgeries.
- Answer phone calls in a pleasant manner and deal with physician offices and patient needs expeditiously. Take messages and transfer calls to other departments when necessary.
- Perform pre-registration and ensure authorization is obtained from the physician's office prior to scheduled surgery. Complete necessary paperwork for registration and use the computer system to generate information for surgical/special procedures.
- Maintain logs for cancelled appointments.
- Perform various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes as needed.
- Maintain a clean and orderly surgery scheduling area.
- Verify all scheduled cases as soon as possible.
- Contact patients with financial responsibilities immediately and inform them of the center's payment policies, as well as offer payment options if necessary.
- Clearly document insurance verification and patient calls in the patient's account.
