What are the responsibilities and job description for the Patient Care Coordinator position at SCA Health?
About SCA Health
At SCA Health, we are committed to delivering high-quality patient care. Our team of healthcare professionals works together to provide exceptional service to our patients. As a Patient Call Representative, you will play a critical role in ensuring that our patients receive the best possible care.
Responsibilities
- Taking inbound calls from patients and making outbound calls to resolve their inquiries
- Providing one call resolution to patient inquiries whenever possible and performing timely follow-up on inquiries requiring escalation or additional research
- FOLLOWING UP ON ALL PATIENT VOICEMAILS WITHIN 24 HOURS
- Providing patient education regarding how to understand their Explanation of Benefits (EOB)
- Taking payments from patients
- Providing requested documentation and records
- Consistently achieving defined metrics
- Reading and understanding contracts with insurance companies
- Reviewing and determining if an adjustment is required on an account
- Reviewing and determining if a refund is required on an account
- Verifying insurance
- Providing patient estimates
- Verifying and updating demographic information
- Researching and locating missing payments
- Reviewing clinical information to determine if a coding review is required
Qualifications
- High school diploma or GED required
- Strong customer service experience preferred
- A/R, billing, insurance verification or customer service experience preferred
- Healthcare experience preferred
- Bilingual preferred
