What are the responsibilities and job description for the Senior Systems Management Analyst position at SCA Health?
Job Details
Senior Systems Management Analyst
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SCA Health
Job Description
Overview
Today, SCA Health has grown to 14,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.
As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge.
Responsibilities
We are seeking a Senior Systems Management Analyst to lead the team of Salesforce Admins and Developers. This person will be reviewing, implementing, and designing solutions in Salesforce that align with Salesforce best practices. They will be working to deliver system enhancements within an Agile methodology. This position will be primarily responsible for organizing and delivering the day-to-day demands of the business. They will need to continue assess the skill sets of each teammate to effectively assign these tasks as well as estimate the amount of time each task will require to assist with resource planning.
We need a self-starter who has the experience and ability to perform these functions:
Provide development and operational support of applications on the Salesforce platform for our Specialist Management Solutions team.
Be able to participate in all stages of the product life cycle (Development, Introduction, Growth, Maturity, and Decline) for the applications and system.
Configure and maintain salesforce functionality, security, and use functionality of salesforce like record groups, mass transfer scripts etc.
Be the first point of contact for the existing Salesforce demand team when they need direction.
Utilizing the customer demand intake in ServiceNow.
Categorizing tickets as Tier 1, 2, and 3 depending on level of effort and teams impacted.
Following the Tier 1 and 2 items to completion.
Provide advice, training, and coaching on Salesforce best practices for the existing Salesforce demand team.
Display expertise in basic salesforce features that are part of the admin duties. For example, roles, profiles, permission sets, user maintenance, record group functionality etc.
Maintain the existing reports and Dashboards in the salesforce ORG
Ability to write Apex coding and development in the salesforce ORG.
Experience with SOAP, REST API, and experience with developing integrations needed.
Experience working with other cloud offerings such as Azure.
Maintaining product consistency with performance, functionality, physical attributes, and the overall user experience. Personalizing the requirements, design, and functionality to meet business needs.
Creating processes, procedures, and documentation necessary to operate efficiently for the Salesforce platform & application.
Design solutions that leverage Salesforce best practices and introduce new technologies when necessary.
Offer solutions within the Salesforce platform that ensures the system will be highly functional, scalable, and easily maintained.
Collaborating with other IT teams, including but not limited to Architecture, PMO, EOS & Data Services in delivering optimal solutions to the business.
Ability to work and deliver on initiatives, with minimal supervision.
Qualifications
Bachelor's degree in Business, IT, or equivalent experience.
5 years of leadership experience, Salesforce preferred.
5 years of Salesforce experience as a developer.
Experience with estimating work effort and assigning tasks aligning with the individual skill sets of each teammate.
Expert in Salesforce administration and business operations along with a good understanding of Information Technology operations.
Experience with Salesforce systems (scoping, configuring, implementing, training, etc.) is required.
Experience in developing integrations, REST API, SOAP and web development.
Experience with Apex coding, Salesforce lightning, lightning flows needed.
Experience in working with other cloud technologies like Azure and AWS.
Experience with Five9 desirable but not needed.
Familiarity with general healthcare industry regulatory requirements, is desired but not required.
Good interpersonal, leadership, collaboration, facilitation skills and the ability to negotiate and influence effective outcomes and drive results.
Experience in healthcare industry preferred.
Ability to provide documentation to others that is clear, concise, and has valid business requirements.
Able to clearly explain Salesforce issues in a way that that non-technical people can understand.
Comfortable with giving and receiving constructive and critical feedback on a regular basis.
Commitment to SCA Health Vision, Mission, and Values.
Working knowledge of and in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with Teams.
Proactive, decisive, action-oriented individual.
USD $100,000.00/Yr. USD $115,000.00/Yr.
PI59c58ad7b0da-4
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- United States
- Surgical Management Solutions LLC
- Technology
- Regular
- Full-time
- 1
- USD $100,000.00/Yr.
- USD $115,000.00/Yr.
- 38707
SCA Health
Job Description
Overview
Today, SCA Health has grown to 14,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.
As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge.
Responsibilities
We are seeking a Senior Systems Management Analyst to lead the team of Salesforce Admins and Developers. This person will be reviewing, implementing, and designing solutions in Salesforce that align with Salesforce best practices. They will be working to deliver system enhancements within an Agile methodology. This position will be primarily responsible for organizing and delivering the day-to-day demands of the business. They will need to continue assess the skill sets of each teammate to effectively assign these tasks as well as estimate the amount of time each task will require to assist with resource planning.
We need a self-starter who has the experience and ability to perform these functions:
Provide development and operational support of applications on the Salesforce platform for our Specialist Management Solutions team.
Be able to participate in all stages of the product life cycle (Development, Introduction, Growth, Maturity, and Decline) for the applications and system.
Configure and maintain salesforce functionality, security, and use functionality of salesforce like record groups, mass transfer scripts etc.
Be the first point of contact for the existing Salesforce demand team when they need direction.
Utilizing the customer demand intake in ServiceNow.
Categorizing tickets as Tier 1, 2, and 3 depending on level of effort and teams impacted.
Following the Tier 1 and 2 items to completion.
Provide advice, training, and coaching on Salesforce best practices for the existing Salesforce demand team.
Display expertise in basic salesforce features that are part of the admin duties. For example, roles, profiles, permission sets, user maintenance, record group functionality etc.
Maintain the existing reports and Dashboards in the salesforce ORG
Ability to write Apex coding and development in the salesforce ORG.
Experience with SOAP, REST API, and experience with developing integrations needed.
Experience working with other cloud offerings such as Azure.
Maintaining product consistency with performance, functionality, physical attributes, and the overall user experience. Personalizing the requirements, design, and functionality to meet business needs.
Creating processes, procedures, and documentation necessary to operate efficiently for the Salesforce platform & application.
Design solutions that leverage Salesforce best practices and introduce new technologies when necessary.
Offer solutions within the Salesforce platform that ensures the system will be highly functional, scalable, and easily maintained.
Collaborating with other IT teams, including but not limited to Architecture, PMO, EOS & Data Services in delivering optimal solutions to the business.
Ability to work and deliver on initiatives, with minimal supervision.
Qualifications
Bachelor's degree in Business, IT, or equivalent experience.
5 years of leadership experience, Salesforce preferred.
5 years of Salesforce experience as a developer.
Experience with estimating work effort and assigning tasks aligning with the individual skill sets of each teammate.
Expert in Salesforce administration and business operations along with a good understanding of Information Technology operations.
Experience with Salesforce systems (scoping, configuring, implementing, training, etc.) is required.
Experience in developing integrations, REST API, SOAP and web development.
Experience with Apex coding, Salesforce lightning, lightning flows needed.
Experience in working with other cloud technologies like Azure and AWS.
Experience with Five9 desirable but not needed.
Familiarity with general healthcare industry regulatory requirements, is desired but not required.
Good interpersonal, leadership, collaboration, facilitation skills and the ability to negotiate and influence effective outcomes and drive results.
Experience in healthcare industry preferred.
Ability to provide documentation to others that is clear, concise, and has valid business requirements.
Able to clearly explain Salesforce issues in a way that that non-technical people can understand.
Comfortable with giving and receiving constructive and critical feedback on a regular basis.
Commitment to SCA Health Vision, Mission, and Values.
Working knowledge of and in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with Teams.
Proactive, decisive, action-oriented individual.
USD $100,000.00/Yr. USD $115,000.00/Yr.
PI59c58ad7b0da-4
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $100,000 - $115,000
