Information Technology Site Manager

Job Title: Site Manager

Company Overview:

ScaledData Health (soon to be Scaled Health) provides technology management services to healthcare organizations nationwide, with a focus on supporting smaller healthcare providers, including Critical Access Hospitals, Rural Healthcare, Long-term Care, EMT services, and Federally Qualified Health Centers (FQHCs). Our innovative service models deliver enterprise-class technology management and “Department as a Service” to underserved communities, enabling these vital healthcare providers to deliver quality care efficiently and securely.

Job Overview:

The Site Manager will serve a dual role, combining technical expertise with leadership responsibilities to oversee the on-site technical operations and resources at ScaledData Health client locations. This position requires advanced knowledge in network and system administration and a strong ability to manage and mentor on-site staff, ensuring exceptional service delivery to healthcare clients. Additionally, the Site Manager will provide exceptional customer service to enhance client interactions and maintain open communication with customer executives to address their needs and concerns effectively.

The ideal candidate will excel in hands-on technical work while fostering collaboration, managing resources effectively, and ensuring alignment with ScaledData Health’s strategic goals and client needs.

Key Responsibilities:

Technical Responsibilities:

• Network & Systems Management:
• Plan, deploy, and maintain LAN, WAN, wireless networks, and server infrastructure.
• Monitor and ensure the security, stability, and performance of systems critical to healthcare environments, including M365 tenants, hyperconverged solutions, firewalls, and backup systems.
• Perform advanced troubleshooting, configuration, and upgrades for hardware and software systems.
• Oversee implementation and maintenance of VOIP systems and other communication tools for healthcare providers.
• Design and execute disaster recovery and business continuity plans to safeguard healthcare data.
• Technical Strategy & Documentation:
• Develop comprehensive documentation, policies, and procedures for on-site IT operations.
• Assess and propose improvements to ensure infrastructure scalability and reliability.
• Stay updated on industry trends and best practices to recommend innovative solutions.

Managerial Responsibilities:

• Resource Management:
• Oversee on-site technical teams, ensuring optimal allocation of resources to meet client needs.
• Lead by example in delivering exceptional service, resolving escalations, and fostering teamwork.
• Participate in hiring, training, and mentoring technical staff to enhance their skills and expertise.
• Project Management:
• Collaborate with the vCIO and other leaders to execute customer strategies, roadmaps, and projects.
• Ensure timely and successful delivery of initiatives that align with client objectives and organizational standards.
• Leadership & Compliance:
• Maintain compliance with organizational policies, timekeeping, and reporting standards.
• Promote a customer-focused culture, emphasizing service quality and operational excellence.
• Act as the primary point of contact for on-site client concerns and escalations.

Qualifications:

Education:

• High School Diploma required. Advanced certifications preferred (e.g., CompTIA Network , Cisco, Microsoft).

Experience:

• 10 years of technical management experience, preferably in healthcare.
• Proven expertise in managing complex technical environments, including networks, servers, O365, firewalls, hyperconverged systems, and cloud platforms.
• Experience with healthcare systems (EMR, HL7 interfacing, PACS) is a strong advantage.

Skills & Competencies:

• Technical Proficiency: In-depth understanding of healthcare IT systems and technologies.
• Leadership: Ability to guide, inspire, and manage teams toward successful outcomes.
• Communication: Strong interpersonal and client-facing skills for effective collaboration.
• Problem-Solving: Advanced critical thinking to resolve technical and operational challenges swiftly.
• Customer Service: Focused on delivering exceptional service to healthcare clients.

Job Type: Full-time

Pay: $90,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• Required participation in on-call rotation as needed to support healthcare facilities

Experience:

• technical management experience, preferably in healthcare: 10 years (Required)

Ability to Commute:

• White Salmon, WA 98672 (Required)

Ability to Relocate:

• White Salmon, WA 98672: Relocate before starting work (Required)

Work Location: In person

Salary : $90,000 - $125,000