What are the responsibilities and job description for the Technical Support Engineer position at Scaleneworks?
Join Our Team as a Technical Support Engineer!
Are you passionate about technology and providing exceptional service? We are looking for a motivated individual to deliver top-notch support for both Windows and MAC systems. As a Technical Support Engineer, you will play a crucial role in ensuring our customers' computing environments run smoothly.
Responsibilities
- Deliver local service support for a range of technologies including Windows and MAC laptops, desktops, and PCs.
- Provide onsite service for routine maintenance on customer computer equipment, including installations of hardware and software, testing, relocations, and upgrades.
- Conduct maintenance including response, diagnosis, repair, and restoration of physical devices at customer locations.
- Support customers with onsite printer maintenance, which involves consumables replacement and troubleshooting print issues.
- Collaborate with the Engineering team to resolve incidents efficiently according to service level agreements.
- Ensure incidents are thoroughly checked before closing :
- Obtain user confirmation of restored services.
- Conduct user satisfaction surveys.
- Verify correct incident categorization for Problem Management.
- Ensure sufficient resolution details are documented for Problem Management.
- Assess any necessary changes to the Configuration Management System.
- Contribute to updating the Knowledge base.
Language Requirement
Proficiency in English is required.
Required Qualifications
If you thrive in a dynamic environment and are eager to make a difference, we encourage you to apply!
