What are the responsibilities and job description for the Banking Call Center Associate position at Scally Wag Homes?
We are currently seeking several Banking Call Center Representatives. This is a great opportunity to join a growing organization with a lot of career potential!
Responsible for developing and maintaining personal banking relationships with new and existing customers and providing quality customer service. This position will guide customers to purchase bank products that meet their needs and use each customer interaction as an opportunity to introduce additional products and services to broaden the relationship.
Qualifications:
- High school diploma/GED or equivalency
- Attention to detail and ability to prioritize
- Call Center Experience
- Banking Experience (Call Center or at a Branch location)
- Strong written/verbal/organizational skills
- Previous experience with MS Office Suite
- Flexibility to work weekends, evening, select holidays, and off-business hours.
- Can be scheduled various shifts from 8 a.m.-10 p.m.
Duties:
- Provide friendly, courteous, professional customer service
- Perform all teller and platform transactions promptly, efficiently, and accurately
- Adhere to all procedures including operational and corporate customer service guidelines
- Ability to operate required technology and applicable software on equipment including but not limited to computers, cash recyclers, iPads, ATMs, etc.
- Identify customer needs and cross sell opportunities to develop new business
- Engage in outbound calling to customers
- Develop knowledge and understanding of Products and Services
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Rotating shift
Work Location: In person
Salary : $22
