What are the responsibilities and job description for the Senior Advocate-Bilingual position at SCAN and its subsidiaries?
Peer Advocate
About SCAN
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided with in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.
The job
Support members that are at risk for specific health conditions to manage their own health. Through peer support and the relaying of shared experiences, assist to educate and motivate behavior changes to improve health outcomes and quality of life.
You will
Make outbound calls to SCAN members based on identified health inventions or quality initiatives.
Build rapport with members by communicating personal experiences as a SCAN member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior change.
Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
Encourage and provide assistance to members who may encounter obstacles to seeking care.
Document all required information in the care management system during phone calls with members.
Maintain client confidence by keeping confidential information.
Utilize department job aids and training materials.
Actively support the achievement of SCAN's Vision and Goals.
Contribute to team effort by accomplishing related results as needed.
Other duties as assigned.
Your qualifications
• High School Diploma or equivalent Preferred.
• Current SCAN Membership, required.
• Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• Excellent communication skills including the ability to articulate one’s own personal SCAN membership experience.
• Strong interpersonal skills, as well as strong written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills.
• Ability to work in a fast, loud and changing environment
What's in it for you?
• Base salary: $17 per hour
• An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1
Salary : $17
