What are the responsibilities and job description for the Patient Care Coordinator, Integrated Care Delivery position at SCAN Health Plan?
The Job
The Patient Care Coordinator will support SCAN Mobile Care Team’s (Embrace) clinicians and coordinate care for SCAN members to achieve its mission to enhance seniors’ ability to manage their health and live independently.
You Will
Work closely with SCAN Mobile Care Team (SMCT aka Embrace) clinicians to deliver an excellent healthcare experience to our members.
Support SCAN SMCT by effectively performing administrative and care coordination responsibilities with minimal supervision including :
- Assists with medication refill requests, communicate with vendors, process orders for labs, imaging, referrals, medical equipment, and fill out patient forms.
- Schedule specialty appointments, coordinates transportation.
- Manage communication in a professional manner and address / direct calls appropriately.
- Sort and distribute incoming mail and faxes.
- Collect and organize patient medical information and reports while maintaining confidentiality and protecting patient privacy.
Support with fulfilling patient care initiatives.
Seek out opportunities for improvements from trends in patient feedback and propose viable solutions in team settings or with leadership.
Monitor and address clinical quality care gaps with clinicians.
Promote the mission, vision, and values of SCAN Health Plan and serve as an ambassador when interfacing with senior-living communities.
Other duties as assigned.
Your Qualifications
What's in it for you?
