What are the responsibilities and job description for the Program Manager, Internal Communications position at SCAN Health Plan?
The Job
The purpose of this role is to facilitate the planning, design, and implementation of programs (groups of projects) that are linked through common departmental or organizational goals and strategies. The Program Manager, Internal Communications combines analytical thinking, business knowledge, change management and program management skills to develop the framework for execution to make certain the programs are aligned with the organization’s larger strategy.
You Will
Lead programs (group of projects) and campaigns that are linked through common departmental or organizational goals and strategies. Articulate vision, goals and objectives for the organization, especially as it relates to the assigned program. As a self-starter drive strategic projects, develop change management communication plans and ensure deliverables are aligned with the organization’s larger strategy.
Manage the execution of strategies through program design and implementation, ensuring strategic alignment with executive-level partner(s).
Partner with stakeholders to build cross functional strategy and implementation teams. Facilitate identification of program scope, manage associated project implementation, communicate progress to plan, and drive timely execution to obtain business results.
Manage multiple projects and assignments under the umbrella of the associated program (that are cross-functional and multi-disciplinary), serving in a project leadership capacity. Assemble project teams, collaborate on individual responsibilities, manage change management communication plans, develop communication project schedules, and determine resources needed to achieve milestones and overall objectives / outcomes.
Ensure change management feasibility, plan and implement accordingly. Develop effective communication strategies to facilitate initiative rollout. Deliver notifications and program / project updates to affected parties. Keep internal and external stakeholders informed of progress, challenges, and barriers.
Identify and manage risks associated with individual projects and overall program, develop and implement mitigation strategies to remove barriers.
Develop collaborative relationships with key business partners and other consulting resources to help drive and lead cross functional project efforts.
Plan, monitor, and adapt program success based on outcomes. Develops and oversees policies and processes for operational efficiency and program quality.
Facilitate senior management decision making by analyzing strategic alternatives and developing recommendations.
Provide an individualized stakeholder approach resulting in a streamlined and positive stakeholder experience. Escalate issues, risks, or other appropriate information to project sponsor and other stakeholders as appropriate.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.
Your Qualifications
- Bachelor’s Degree preferred. A comparable combination of education / experience and / or training will be considered.
- PMP, preferred
- 1 years of project or program management in internal communications, corporate communications, or related fields.
- Demonstrated capability of planning for short- and long-term range goals
- Moderate to strong skills in quantitative analysis, qualitative analysis, and problem-solving
- Analyzing internal / intra-departmental processes
- Effective verbal and written communication skills, catered to a variety of audiences at various levels
- Managing competing priorities and expectations across multiple stakeholders, ability to manage a variety of projects simultaneously
- Effective change management
- Demonstrated understanding of healthcare industry
- Ability to develop and maintain positive relationships and facilitate the exchange of information across business units
What's in it for you?
Salary : $92 - $147
