What are the responsibilities and job description for the Sr. Data Scientist, CXI position at SCAN Health Plan?

The Job

The Senior Data Scientist, Consumer Experience Insights (CXI) at SCAN, plays a crucial role in leveraging advanced analytics, including natural language processing (NLP) and predictive modeling, to enhance the member experience and drive data-led business decision-making. This role is responsible for the end-to-end development and implementation of data science solutions that transform consumer insights into actionable strategies. By collaborating with business and IT leaders, the Senior Data Scientist ensures the application of best practices in data analytics and ML to deliver meaningful insights that support SCAN's mission to improve the quality of life for seniors.

You Will

Develop Advanced Analytics Solutions : Design and implement advanced analytics solutions, including machine learning, deep learning, NLP techniques and Gen AI, to analyze structured and unstructured data.
Develop Machine Learning Tools : Support the creation of various machine learning-based tools and processes to enhance data analysis capabilities.
Data Cleaning and Processing : Clean, process, and identify areas of improvement for data sets of structured and unstructured data such as call audio, call transcripts and free form texts.
Integrate Diverse Data Sources : Connect structured and unstructured data across the organization quickly to provide time-sensitive data insights from various sources including operational, prospect, call center, core admin, provider, VOC, clinical, and external data.
Perform Statistical Analysis : Conduct statistical analysis to build AI tools and automate processes using data science algorithms such as regression analysis and supervised machine learning techniques.
Collaborate with Leadership and Cross-functional Teams : Maintain ongoing communication with senior leadership (Directors and above) to deliver insights in accessible, business-friendly language. Identify opportunities to integrate ML / AI capabilities by asking relevant insightful questions to drive business goals.
ML Design Acumen : Develop Technical Design documents that align with business goals and facilitate discussions to manage scope and translate technical concepts into layman's terms, ensuring alignment with business goals.
Deliver Visualizations : Create and deliver visualizations of relevant analyses to support business understanding and decision-making.
Create and Enhance Reporting Systems : Provide consultation on the design, testing, and enhancement of reporting systems to ensure accurate and actionable data insights.
Team Leadership : Provide guidance to junior Data Scientists and ensure delivery is following the assigned priorities and industry best practices.
Expertise in Cloud and State-of-the-Art (SOTA) Technologies : Proficient in developing and deploying advanced models on the Azure AI Cloud Platform and Databricks, leveraging the latest SOTA models and Generative AI services.
Advocate for SCAN : Actively supports the achievement of SCAN’s Vision and Goals.

Your Qualifications

Bachelor's required, Master's degree preferred

5 years of experience in analytics and machine learning or graduate degree covering the same topics.

5 years of experience in Advanced SQL

3 years of experience in large scale data processing framework such as Spark in Databricks.

2 years of experience in Azure and relevant ML / AI services.

1 years of experience in building Gen AI Solutions using LLM construct.

1 years of experience in building Recommendations Engine.

1 years of working with healthcare data preferred.

Familiar with Microsoft Azure Cloud and Databricks preferred.

Ability to develop analyses and models independently.

Ability to create Technical Design, Testing Scipts

Ability to document processes and analyses for reference / re-use.

Demonstrated understanding in the areas of big data, analytics infrastructure, cloud computing, data management, customer experience (CX) from a business analyst perspective.

Seeks and participates in development opportunities above and beyond required training.

Strong organizational and time management skills.

What's in it for you?

Base Salary Range : $125,400 to $200,600 annually

An annual employee bonus program

Robust Wellness Program

Generous paid-time-off (PTO)

11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days

Excellent 401(k) Retirement Saving Plan with employer match

Robust employee recognition program

Tuition reimbursement

An opportunity to become part of a team that makes a difference to our members and our community every day!

Salary : $125,400 - $200,600

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Sr. Data Scientist, CXI

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