What are the responsibilities and job description for the VP, Digital Products & Experience position at SCAN Health Plan?
The Job
As the VP of Digital Products and Experience, this leader will be responsible for coordination and leadership of SCAN’s digital products and experiences across the digital channel, leading the product and design efforts across the end-to-end digital experience at SCAN. This person should have a detailed understanding of best-of-breed end-to-end consumer experiences, digital engagement strategies and digital product and UX methodologies. This person must perform as a hands-on leader and think / operate strategically while executing effectively across multiple, concurrent work streams, functional teams and org structures. This person must be highly engaged, proactive, extremely detail-oriented, and a collaborator with exceptional digital product / design, execution and project management skills. This role is accountable for the end-to-end digital experience across web and mobile experiences.
You Will
- Develop, execute and manage the end-to-end digital product and experience design strategy and roadmap, focusing on exceptional consumer experiences & outcomes, and resulting in growth, engagement and retention through digital channels.
- Lead, define and champion the digital product & design vision, strategy and direction; guide the product, design and development teams to execute successfully.
- Demonstrate thought leadership and subject matter expertise to drive new ideas into the business while collaborating across functional lines and levels with other leaders, business, sales, service, clinical, and operations partners to align on and execute the digital product roadmap and strategy.
- Work closely with insights (CXI, Data, etc.) and member-facing teams to understand constituents needs and behaviors, and effectively launch digital products, as well as partner with cross-functional teams and leaders to inform and influence business strategies through the consumer experience / digital lens.
- Maintain a relentless focus on driving business outcomes through extraordinary digital experiences – monitor and analyze digital product and experience performance, making data-driven decisions to optimize and improve.
- Maintain the product roadmap, and clearly communicate goals, roles, responsibilities and desired outcomes throughout the company Drive a culture of innovation, continuous improvement, and user-focused development; empower the digital team by mentoring, upleveling and advocating for them and cultivating a culture of collaboration.
- Drive the recruitment, retention, and training of top-tier product managers, designers and other core disciplines.
- Oversee and facilitate the digital experience prioritization process, making swift decisions to ensure the team focuses on the most critical projects.
- Drive the digital product lifecycle from concept to delivery prioritizing high impact digital products / experiences.
- Partner internally with stakeholders to resolve issues that arise throughout the implementation of products and services. Drive and operate in an agile, nimble manner with a sense of urgency; move with “enough” data / insights, foster a change / adaptive mindset culture of continuous improvement.
Your Qualifications
What's in it for you?
Salary : $250,000 - $315,000
