Quality Technician

What You'll Do

The Quality Technician plays a critical role in improving manufacturing processes and reducing non-conformance. This position involves evaluating non-conformance trends, prioritizing improvement projects, conducting process audits, and developing enhancements to reduce process variability. Additionally, the Quality Technician will manage and maintain third-party accreditations, including ISO certifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works collaboratively across the organization while embracing the embodiment of Scan-Pac’s family values.

• Data Analysis & Improvement: Analyze internal and external quality data to identify systemic issues and assist in resolving manufacturing processes or methods that affect quality using problem-solving techniques.
• Quality Metrics: Develop and publish quality metrics to track and measure process improvements.
• Cross-Functional Collaboration: Work closely with Engineering, Manufacturing, and Maintenance teams to identify root causes of issues and develop improvements to manufacturing processes.
• Process Documentation: Develop and maintain operating procedures, work instructions, and quality documents such as Quality Policies, Standard Operating Procedures, ISO procedures, PPAP, and Control Plans.
• Customer Liaison: Act as a point of contact for resolving customer issues, both internal and external. Investigate customer complaints, develop corrective action plans, and verify their effectiveness.
• Training & Education: Coordinate and participate in training and education efforts related to manufacturing processes critical for non-conformance reduction.
• Document Control: Manage the document control process to ensure accuracy and compliance.
• Continuous Improvement: Apply continuous improvement methods to enhance manufacturing processes, quality, reliability, and cost-effectiveness.
• Audits: Perform internal and supplier audits; support preparations for ISO audits.
• RMA Management: Oversee the RMA area, issue reports, and ensure proper management.
• Calibration Coordination: Coordinate the calibration of measuring equipment to maintain accuracy.
• New Product Verification: Conduct first-time process verifications for new products to ensure they meet specifications.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Educational Background: Associate’s degree in industrial, Quality, or Manufacturing is preferred; related experience will be considered.
• 3-5 years of experience in quality assurance, inspection, or a related field, preferably in a manufacturing or production environment.
• Proficiency in performing complex inspections, tests, and analyses using specialized equipment and techniques.
• Proficiency in reading and interpreting engineered drawings, GD&T, and specifications.
• Team Collaboration: Build and maintain strong relationships across all departments and levels of the organization.
• Integrity & Leadership: Exhibit a high level of integrity and commitment, with natural leadership qualities and the initiative to address and overcome obstacles.
• Analytical & Problem-Solving Skills: Strong analytical skills with the ability to interpret data and make informed decisions.
• Customer Service Orientation: Focus on understanding and resolving customer issues with quick, effective solutions that benefit both the customer and the company.
• Manufacturing Knowledge: Knowledgeable about manufacturing processes and quality systems in a manufacturing environment.
• Measurement Proficiency: Proficient in using calipers, micrometers, and depth micrometers. Ability to understand measurements related to tolerances on engineering drawings.
• Communication Skills: Strong written and verbal communication skills.
• Software Proficiency: Proficient with MS Office products (Outlook, Word, Excel).
• Methodologies: Knowledge of Six Sigma, Lean, and 6S methodologies is preferred.
• ERP & Quality Management: Experience with ERP systems and Quality Management Systems is preferred.
• CMM Operation: Ability to operate Coordinate Measuring Machines (CMM) is preferred.
• Physical stamina and dexterity to perform manual tasks, including lifting, bending, and standing for extended periods.
• Adaptability and the ability to thrive in a fast-paced, dynamic manufacturing environment.

BENEFITS & PERKS

You'll get a competitive salary paid out on a weekly basis. A comprehensive benefits plan that begins the 1st of the month following your date of hire. This plan includes medical, dental, life, vision, disability, 401k, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement.

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year

Benefits:

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Flexible spending account

Health savings account

Paid time off

Referral program

Tuition reimbursement

Schedule:

1st shift - Monday to Friday

All qualified applicants to Scan Pac are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.