What are the responsibilities and job description for the Bilingual Care Manager - IAH Homeless Services position at SCAN?
- This is a remote/field based role. Travel will be throughout LA County in San Fernando Valley & Downtown LA.**
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.
The Job
Enhance Older Adults’, who are at risk for homelessness, experiencing homelessness, newly housed or in transitional housing. Ability to manage their health and housing by conducting care management assessments to determine needs, plan of care, and provide short term care coordination/ case management services /housing navigation.
You Will
Generate referrals and/or receive referrals via intake staff.
Conduct in-person assessments and meeting clients where they are (i.e. shelters, temporary housing, permanent supportive housing, service provider facilities, varying street locations, hospitals, clinics, recuperative care, etc.) to determine needs, plans of care and provide short-term care coordination/case management services with the intent to enhance client’s ability to manage health and housing while navigating additional challenges of housing instability.
Develop individualized care plan utilizing evidence-based guidelines and clinical knowledge for client by evaluating and conducting field visits, gathering assessment information and identifying problems, goals and interventions. (Service plans may be developed in coordination with a client’s existing case manager and/or housing navigator/provider to support and not supplant an existing care plan.)
Provide short term care coordination/care management for clients and their caregivers which includes coaching, education, healthcare and housing navigation and referrals to community-based resources.
Complete timely and accurate documentation in multiple computer systems to record assessments and corresponding documentation including care plans, progress notes and applications for homeless resources.
Develop cross-functional relationships with homeless service providers, healthcare providers and housing authorities by attending appropriate meetings, trainings, shared case conferencing and structuring effective communication and collaborative practices.
Maintain and enhance professional and technical knowledge by attending education workshops, trainings, shared case conferencing per department guidelines.
Exhibit strong interpersonal, critical thinking and analytical skills through positive communication with clients, caregivers, healthcare, homeless and community agencies.
Demonstrate resiliency and excellent organizational, decision-making and multi-tasking skills as demonstrated by problem solving and successful outcomes.
Maintain the client’s right to privacy and protect SCAN operations by keeping information confidential.
Actively supports the achievement of SCAN’s Vision and Goals.
Represents IAH and SCAN through networking, outreach, and participation in external collaborative meetings.
Follow all policies and procedures and completes work consistently including maintaining appropriate confidentiality.
Maintains professional and technical knowledge by keeping up with homeless and housing resources and best practices, Medicare and Medi-Cal policies and federal and state legislation as it affects older adults experiencing homelessness and/or caregivers; attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Other duties as assigned.
Your Qualifications
Bachelor’s Degree in Social Work, Psychology, Gerontology or related field
A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
Bilingual - Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.)
3 years working with housing insecure populations.
Demonstrated knowledge of assessment, health and functional problems of older adults.
Demonstrated knowledge of homeless resources and housing navigation in Inland Empire & Los Angeles County.
Work is primarily in the field (based out of home office).
Must be willing to travel throughout Los Angeles County. Requires proof of Valid Driver's License, must maintain State Liability Insurance & have access to a vehicle.
Knowledge of homeless resources and systems.
Knowledge of issues affecting older adults and caregivers.
Excellent written and oral communication skills, as well as strong interpersonal, critical thinking and analytical skills.
Excellent organizational, decision-making and multi-tasking skills.
Demonstrated customer focus and proactively finds ways to exceed customer needs.
Keen attention to detail and produces high quality work products.
Ability to prioritize multiple and competing tasks, work independently and in a team environment.
Ability to work well in a fast-paced and dynamic environment.
BILINGUAL Preferred - If bilingual, testing will be administered to assess proficiency.
Tuberculosis Screening Policy
To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.
What's in it for you?
- Base salary range: $25.38 to $40.63 / hour
- Remote Work Mode (field based work)
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
Salary : $25 - $41
