SCAN Intern-Graduate ( Consumer Experience Insights CXI)

Job Title: Intern Data Scientist, Consumer Experience Insights (CXI)

Location: Long Beach, CA

About the Team:

The Consumer Experience Insights (CXI) team at SCAN is dedicated to leveraging data and advanced analytics to enhance the member experience and drive data-led business decision-making. Our team transforms consumer insights into actionable strategies, elevating every facet of SCAN's service delivery.

Position Overview:

As an Intern Data Scientist in the CXI team, you will have the opportunity to work on real-world projects that impact our members' experiences. This role is designed for a postgraduate student in a STEM discipline who is passionate about data science and eager to apply their skills in a practical setting. You will collaborate with experienced data scientists and cross-functional teams to extract, analyze, and interpret complex data sets, contributing to the generation of meaningful insights that drive business decisions.

Key Responsibilities:

• Data Analysis and Interpretation: Assist in analyzing structured and unstructured Voice of the Customer (VOC) data to uncover insights and trends that inform business strategies.
• Support Advanced Analytics Projects: Contribute to the development and implementation of advanced analytics, machine learning, and AI initiatives under the guidance of senior team members.
• Survey Development and Data Collection: Help design and implement VOC surveys, ensuring data is collected accurately and efficiently.
• Dashboard Creation: Assist in building and maintaining dashboards that provide comprehensive insights into key performance indicators (KPIs) and business metrics.
• Collaborative Problem Solving: Work with cross-functional teams to utilize data insights for business process improvements and foster a culture of data-driven decision-making.
• Ad-hoc Analysis: Conduct ad-hoc analyses to support various business needs and explore new opportunities for data-driven insights.
• Data Integration: Support the integration of diverse data sets to facilitate timely insights and influence key decisions and strategies.
• Quality and Access Initiatives: Participate in efforts to improve member access and satisfaction through data analysis, focusing on CAHPS surveys and identifying key drivers for enhancement.
  
  

Qualifications:

• Currently pursuing a postgraduate degree in a STEM discipline (e.g., Data Science, Computer Science, Statistics, Mathematics, Engineering, etc.).
• Strong analytical and problem-solving skills with a keen interest in data science and machine learning.
• Proficiency in programming languages such as Python or R.
• Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Familiarity with statistical analysis and machine learning techniques.
• Excellent communication skills, with the ability to articulate complex data insights to non-technical stakeholders.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Strong attention to detail and a commitment to producing high-quality work.
  
  

What We Offer:

• Hands-on experience working on impactful projects within a leading healthcare organization.
• Mentorship and guidance from experienced data scientists and industry professionals.
• Opportunities to develop and enhance your technical and analytical skills.
• A collaborative and inclusive work environment that encourages innovation and continuous learning.
  
  

Join us at SCAN and be a part of a team that is transforming consumer insights into actionable strategies to enhance the member experience. We look forward to your application!

SCAN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.