What are the responsibilities and job description for the Store Manager - San Jose Blossom Hill position at Scandinavian Designs - Dania Furniture?
Come and join our team at Scandinavian Designs as a Store Manager!
Location: Blossom Hill Rd, San Jose, CA
Job Type: Full-time, exempt, then a guaranteed fixed base, plus commission!
Training Rate: Fixed Training Salary for the first three months, starting at $2,884.62 to $3,076.92 per bi-weekly pay period during training, then commission.
Post Training Rate: Yearly fixed base pay PLUS commission on store and personal sales~
What You Will Do
- Inspire and create satisfied customers through honest, knowledgeable and ethical selling practices.
- Maximize sales growth, profitability, manage a team of sales associates, sales manager and warehouse associates in a commission-based sales environment.
- Communicate a compelling vision and operating plan with enthusiasm and clarity to your team, customers and community.
- Provide, train and coach team members on excellent and wholehearted customer service with a positive, knowledgeable and consultative approach.
- Lead by example to make a positive team atmosphere dedicated to the company’s mission of being recognized for the highest level of customer and team member satisfaction.
- Become an expert in our product and services through active self-led learning and company led product and service training.
- Set energizing sales goals, always striving to improve and create a culture that inspires associates in an encouraging and supportive way. Always actively seek feedback and practice new habits of success.
- Store Manager responsibilities include and not limited to:
- Process sales including cash and credit, service and refund transactions accurately
- Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers
- Greet our clients and answer our phones in a prompt, warm, professional and polite manner
- Process all after-sale service issues with empathy and by following company policy
- Assist in daily opening and/or closing procedures for store in accordance with policy.
- Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations
- Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise
- Maintain excellent appearance of the showroom and all store facilities
- Support the warehouse, store support and delivery drivers as needed
- Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
- Keep all employees informed on changes from the HQ, General Manager of Sales, Regional General Managers and read and respond to company communications
- Follow through on emails designated to you within the same day
- Take responsibility for disciplinary actions on-site and be a proactive in the staffing needs of the store
Who You Are
- 1~2 years or more in sales in a management role, retail and customer service experience encouraged.
- Excellent communication skills and professional sales presentation and strong understanding of management practices.
- Able to read product and transaction information.
- The Store Manager is available to work a combination of days, evenings and weekends.
- Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
- Able to successfully complete the pre-employment background check and drug check.
- Standing and walking most of the day.
- Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
- Some bending, kneeling and stooping.
- Light cleaning, vacuuming and dusting.
- Working with hand tools for assemblies.
- Occasional travel to customer sites and meetings.
Education:
- High School diploma or equivalent.
- Management experience in customer service, retail sales, interior design or consulting preferred and not required.
Scandinavian Designs - Dania Furniture Offers:
- Benefits for Full-time Associates* including:
- Opt-in for Health benefits, Dental, Vision and possible Health Savings Account (HSA) plan
- 401k
- Work life balance
- Paid Time Off (PTO)
- Regular schedule
- Generous merchandise discounts
- Pet Insurance
- Tuition Assistance
- Benefits eligibility depends on scheduled hours.
https://www.kaiserpermanente.org/
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
In efforts to support the hiring of Veterans, please submit a DD214 or equivalent discharge paperwork from branches of the US Forces when applying for preferred for our preferred veteran hiring process.
A family business 60 years in the making, with 50 furniture showrooms and 700 employees across the U.S. Our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.
We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
Salary : $2,885 - $3,077
