Store Manager

Come Join our TEAM at Scandinavian Designs - Dania Furniture as

Store Manager - KIRKLAND, WA

Reports to: Regional General Manager

Position: Fixed Salary during training, then commission / / Full-time, exempt.

Location: 12230 NE 116th St Kirkland, WA 98034

Salary: Base monthly salary for 6 months training, then annual base plus commission.

Join and manage our sales team at Scandinavian Designs as a Store Manager and be part of dynamic and expanding furniture retail company. Our Store Managers are passionate about connecting with customers, providing meaningful solutions and developing a network of highly satisfied customers through the offerings of Scandinavian Designs furniture and home décor. Store Managers operate all parts of their business via a team focused on growing sales, profit and most importantly a satisfied customer base. Store managers lead a team focused on sales, visual merchandising, warehousing, logistics, distribution, inventory management, facility maintenance and accurate bookkeeping and data analysis. This is a multi-faceted, dynamic role.

If you love mid-century modern, rustic and contemporary interior products and styles, love to have fun, sell, inspire customers and strive for operational excellence, please join us!

What You Will Do

• Inspire and create satisfied customers through honest, knowledgeable and ethical selling practices.
• Maximize sales growth, profitability, manage a team of sales associates, sales manager and warehouse associates in a commission-based sales environment.
• Communicate a compelling vision and operating plan with enthusiasm and clarity to your team, customers and community.
• Provide, train and coach team members on excellent and wholehearted customer service with a positive, knowledgeable and consultative approach.
• Lead by example to make a positive team atmosphere dedicated to the company’s mission of being recognized for the highest level of customer and team member satisfaction.
• Become an expert in our product and services through active self-led learning and company led product and service training.
• Set energizing sales goals, always striving to improve and create a culture that inspires associates in an encouraging and supportive way. Always actively seek feedback and practice new habits of success.
• Store Manager responsibilities include and not limited to:
• Process sales including cash and credit, service and refund transactions accurately
• Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers
• Greet our clients and answer our phones in a prompt, warm, professional and polite manner
• Process all after-sale service issues with empathy and by following company policy
• Assist in daily opening and/or closing procedures for store in accordance with policy.
• Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations
• Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise
• Maintain excellent appearance of the showroom and all store facilities
• Support the warehouse, store support and delivery drivers as needed
• Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
• Keep all employees informed on changes from the HQ, General Manager of Sales, Regional General Managers and read and respond to company communications
• Follow through on emails designated to you within the same day
• Take responsibility for disciplinary actions on-site and be a proactive in the staffing needs of the store
  

Who You Are

• 1~2 years or more in sales in a management role, retail and customer service experience encouraged.
• Excellent communication skills and professional sales presentation and strong understanding of management practices.
• Able to read product and transaction information.
• The Store Manager is available to work a combination of days, evenings and weekends.
• Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
• Able to successfully complete the pre-employment background check and drug check.
• Standing and walking most of the day.
• Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
• Some bending, kneeling and stooping.
• Light cleaning, vacuuming and dusting.
• Working with hand tools for assemblies.
• Occasional travel to customer sites and meetings.
  
  
  

Education:

• High School diploma or equivalent.
• Management experience in customer service, retail sales, interior design or consulting preferred and not required.
  
  
  

Scandinavian Designs - Dania Furniture Offers:

• Benefits for Full-time Associates* including:
• Health benefits
• Opt-in for Dental and Vision
• Health Savings Account (HSA)
• 401k with employer contribution (with 200% match)
• Work life balance – no overnight hours!
• Paid Time Off (PTO)
• Fun and rewarding work
• Visually inspiring workplace
• Family-oriented team environment
• Regular schedule
• Generous merchandise discounts
• Pet Insurance
• Tuition Assistance
• Benefits eligibility depends on scheduled hours.
  
  

https://www.bcidaho.com/

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

A family business 60 years in the making, with 50 furniture showrooms and 700 employees across the U.S. Our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.