Guest Service Representative

Job Summary

CANDIDATE MUST HAVE 2 YEARS OF HOTEL EXPERIENCE!

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is pivotal in ensuring a positive experience for our guests from check-in to check-out. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to manage various tasks efficiently in a fast-paced environment. As the first point of contact for guests, you will play a crucial role in representing our hotel and ensuring guest satisfaction.

Duties

• Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
• Handle check-in and check-out procedures efficiently, ensuring accuracy in guest accounts.
• Respond promptly to guest inquiries, concerns, and requests with professionalism and courtesy.
• Manage phone calls with excellent phone etiquette, providing information about hotel services and amenities.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Assist with guest relations by resolving any issues that may arise during their stay.
• Maintain the front desk area in a neat and organized manner while ensuring all necessary supplies are stocked.
• Collaborate with other departments to enhance the overall guest experience and ensure seamless service delivery.
• Stay informed about hotel policies, local attractions, and events to provide guests with relevant recommendations.

Experience

• Previous experience in hospitality management or customer service is preferred.
• Familiarity with hotel management software is a plus.
• Experience in front desk operations or guest services is highly desirable.
• Multilingual candidates are encouraged to apply as this can enhance guest interactions.
• Strong interpersonal skills with an emphasis on guest relations and satisfaction are essential.

Join our team as a Guest Service Agent where your contributions will directly impact our guests' experiences!

Job Type: Full-time

Pay: $14.00 - $14.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed
• Weekends only

Experience:

• Front Desk: 2 years (Required)

Ability to Commute:

• Winston-Salem, NC 27101 (Required)

Work Location: In person

Salary : $14 - $15